Custom Research

With our detailed knowledge of the industry we are able to help you with any telecom related question you may have, big or small. Our researchers and analysts continuously review the market and are able to provide you with the information you are looking for. We can also support your own research, for example by providing you with a specific data set.

With our extensive databases of global telecom news (going back to 1993), numerous research reports and for the Dutch Market our Consumer Panel, we are able to provide you with the required need-to-know information and market insight. If you e-mail us your question, we will provide you with a quotation. Please do not hesitate to contact us via info@telecompaper.com

Below you can find a selection of client research we have completed.


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Country  Edition 

Most used smartphones and tablets in the Netherlands

22 Jun 2015

Telecompaper was approached by a developer of online video content and applications to provide information about the most used smartphones and tablets in the Netherlands. With this information, the company wanted to determine the particular specifications of an app being developed. Using information from our Handset Database and Consumer Panel, we were able to put together a list of the most popular devices, split into operating systems and particular software ...

Churn rate of customers of fixed services

02 Jun 2015

A national provider of fixed services in the Netherlands wanted to know the churn rate of some of its competitors. The company was specifically looking for the number of customers who terminated their subscription and the number of customers gained in a particular period. Telecompaper used information from its quarterly reports about the fixed market combined with data from its Consumer Panel to determine the churn rates. Our customer used this data to better determine and target its own ...

Costs involved for SoHo companies when switching mobile telecom provider

28 May 2015

A mobile services provider based in the Netherlands wanted to know the time and costs involved when SoHo companies switch mobile telecom providers. Based on our extensive knowledge of the market for mobile telephony, Telecompaper was also able to gather information about business users of mobile telecommunication. Using the raw data provided by questionnaires filled in by business users, we were able to determine an average time and cost when companies switch providers and the loss of working ...

EU Mobile Benchmark Q1 2015 - Comparative analysis of mobile packages in 16 European countries

28 Apr 2015

Based originally on an assignment by the Dutch Ministry of Economic Affairs, Telecompaper published a new version of its EU Mobile Benchmark with data covering the first quarter of 2015. The report provides an unique comparative analysis of mobile packages and prices in multiple European countries. In the original report the analysis was based on over 2,600 mobile packages across 11 European countries. This time we extended our research to over 3,200 plans on offer in 16 European countries, ...

Development of public mobile telecommunication services

21 Mar 2015

The Dutch government organisation Agentschap Telecom is responsible for the distribution of spectrum licenses used for mobile communication. To efficiently play this role, Agentschap Telecom needs data with regards tot the use of mobile communication in the Netherlands and Telecompaper was able to provide this. In particular we gathered information about the availability of different mobile networks (2G, 3G, 4G), the use of data, messaging and voice by Dutch consumers and use of newer ...

Consumer behaviour with regards to roaming

12 Feb 2015

Working with international roaming services company, Telecompaper asked consumers in different countries worldwide about their roaming behavior and preferences. Among other things, we asked consumers if they purchase roaming packages when travelling abroad, how much they were willing to pay to be able to use roaming services and how well they were informed about the tariffs when using mobile services in another country. Based on this information we were able to gather useful statistics about ...

Consumer interest in a new OTT proposition

29 Jan 2015

On behalf of an OTT provider Telecompaper used its Consumer Panel to gauge consumer interest in a new proposition for streaming video in the Netherlands. Based on the information in our databases we calculated the average cost and number of channels of a basic tv subscription and asked consumers if they would replace this with the offering of our OTT client. Using a detailed questionnaire we determined exactly why consumers would be willing to terminate their fixed tv subscription in favor of ...

Developments in the DAB+ market in the Netherlands

21 Jan 2015

For the Dutch government organisation Agentschap Telecom, Telecompaper did extensive market research into the current use and future developments of DAB+ in the Netherlands. Among other things, we looked into the availability and sales figures of DAB+ receivers, the coverage of DAB+, the spendings on the promotion of DAB+ and the current use of this radio technology by consumers. We subsequently used this data to extrapolate for the expected future developments and use of DAB+ in the ...

Belgian broadband market developments

12 Jan 2015

For an operator based in Belgium, we made an overview of the developments on the Belgian broadband market with regards to price, broadband speeds and bundling of services for dual and triple play. The overview looks at the years between 2003 and 2014 and includes the products of the largest providers. Telecompaper compiles quarterly reports on the Belgian broadband market and keeps tabs on current developments in Belgium, and so we were able to build on this solid foundation to quickly an ...

State of broadband connections in Noord-Brabant

03 Jan 2015

Breedbandfonds Brabant is an organisation dedicated to the implementation of broadband connections in the Dutch province of Noord-Brabant. The organisation approached Telecompaper to provide a report about the current state of broadband in the province. With this information Breedbandfonds Brabant wanted to determine the allocation of subsidies. We provided the organisation with, among other things, the impact which Breedbandfonds Brabant has made since its founding, recent developments in the ...

Overview of promotions and spendings for fixed and mobile in Belgium

16 Dec 2014

For an international operator Telecompaper produces a monthly overview of the promotions and spendings on the fixed and mobile markets in Belgium. We analyse the spending according to the plans promoted and make several splits, such as the download speed promoted or if it concerned postpaid or prepaid offerings. The data is subsequently presented in an easy to read overview, including detailed graphs. Based on this information, our client has a better understanding of what competing providers ...

4G business models

09 Oct 2014

An international operator asked Telecompaper to perform an analysis of the various business models and strategies used for rolling out 4G services. Telecompaper determined a number of different strategies and compared the business models of the MNOs in six European countries in terms of type of strategy used, 4G and quad play availability, any differences between incumbents and mobile -only players, uptake of 4G products and the strategies of international ...

Number of subscribers to internet, fixed telephony and/or television per city

24 Sep 2014

A global consulting firm wanted to gain insight into the Dutch consumer market for low-end packages, to determine if the arrival of Netflix and the economic crisis had changed the behaviour of Dutch consumers. In particular they asked for the number of subscribers to internet, fixed telephony and/or television per city, the speed of the internet connection and the monthly spending on this. Telecompaper was able to provide all of this information thanks to data from its Consumer ...

Insight into mobile customers and customer satisfaction

11 Aug 2014

A provider of mobile telecommunications in the Netherlands asked Telecompaper to give insight into its customer base. Among other things the client wanted to know why its customers had chosen a particular mobile offering, how satisfied they were with it, if the subscription was used to complement or replace another mobile subscription as well as the brand image of the company. The provider used this information to better address and target its existing and future customer ...

Influence of product offering on consumer behaviour

10 Jun 2014

Telecompaper was asked by an international programming and production company to better understand how its offering for the Dutch market could be used to influence customer behaviour. Can the offering be used to persuade customers to switch providers or subscribe to extra services from the same provider? And can it be used to entice them to subscribe to a more expensive service? Using this information, the client was able to determine how to market its offering to operators in the ...

59% of the >65 year olds owns a smartphone
Netherlands  |  2015 Q3