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By collecting data from various sources, such as our Consumer Panel and Mobile Tracker, we are able to continuously track short and long term trends in the telecommunications market. With this information we compile different kinds of reports about various subjects, spread out across different markets and countries. This research can provide you with the data you need to support your business.

These reports come in various shapes and sizes, such as research briefs, quarterly reports, competitive updates, promotions updates and regularly updated company profiles. Subjects covered are, for example, the Dutch FTTH market, the pricing of mobile packages across Europe, the pricing of broadband in Western Europe and international roaming habits.

Below you can find a complete list of the research reports we have published. If you need a customized answer, please consult the Custom Research page.


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Frequency of WiFi usage outside home

09 Jan 2013 - CH21302 - Chart - Eva van Kruchten - Fixed, Wireless

This chart shows how often consumers (12-80 yrs ) used a WiFi connection in the last six months, somewhere else than at home. The frequencies in the chart are divided by whether or not consumers paid for the connection and if they had to enter a password. The chart compares data from March 2011 (n=697) and December 2012 (n=1592). Respondents had to answer how often they accessed a WiFi connection. The answer to how they accessed the WiFi connection was retrieved from an earlier question in the ...

Wifi usage outside home

09 Jan 2013 - CH21301 - Chart - Eva van Kruchten - Fixed

This chart shows the WiFi usage of Dutch consumers (12-80 yrs) outside of their home. It displays not only if a consumer used a WiFi connection elsewhere than at home, but also the type of connection used (paid or free; with or without a password). The chart compares data from May 2011, December 2011 and December 2012. In addition, the data for December 2012 is split for different age groups. The first part of the question asked was: "Did you use Wi-Fi at other locations than your home (such ...

Interest in leasing a handset

10 Dec 2012 - CH21233 - Chart - Tine Niezink - Mobile

This chart shows consumer interest in leasing a mobile phone and why they may or may not lease a mobile phone in the near future. Some Dutch providers recently stopped offering subsidies on handsets and instead offer the option to lease a mobile handset. Source: Telecompaper Consumer Panel. ...

Steps taken to reduce mobile phone costs abroad

28 Nov 2012 - CH21232 - Chart - Tine Niezink - Mobile

This chart shows how Dutch consumers (15-65 yrs) use their mobile phone when abroad, including preparations before a trip. Do they taken action to prevent a high mobile bill? Data is for July, August and September 2012 (n=2,714) and November 2011 (n=2,136). The charts show the answer to the question: "Which of the following steps do you take regarding mobile calling, SMS and mobile data usage when going abroad or when you are abroad? Please think of your last holiday abroad." There were ...

Tablet use during holidays

28 Nov 2012 - CH21231 - Chart - Tine Niezink - Mobile

This chart shows if Dutch consumers (15-65 yrs) who own a tablet are planning to take the device along on their next holiday, and if so, for what reason. Data is from July 2012 (n=600). The reasons why people will bring their tablet on their next holiday are also shown for the age groups 15-19, 20-29, 30-39, 40-49 and 50-64. The chart shows the answer to the question: "Are you bringing your tablet with you on your next holiday? If so, for what reason?" Answers included 'No', 'Yes, because …' ...

Mobile payments: consumer preferences for APP or NFC

21 Nov 2012 - CH21230 - Chart - Tine Niezink - Mobile

This chart shows how Dutch consumers (15-65 yrs) would like to pay via their mobile in future. People could choose from 10 options that can generally be split into either an app or NFC. Data is for August and September 2012 (n=2,020). The chart shows the answer to the question: "Currently you can pay in shops with your debit card, credit card, chipknip or with cash. In future it might be more common to pay via your mobile phone. We would like to know how you would prefer to pay via your mobile ...

Keeping the mobile phone close during daily activities

21 Nov 2012 - CH21229 - Chart - Tine Niezink - Mobile

This chart shows how often Dutch consumers (15-65 yrs) have their mobile phones with them during common activities: working, sleeping, commuting to work or school, doing sports, going out or going on holiday. Data is for October 2012 (n=2,173). The chart shows the answer to the question: "How often do you have your mobile phone with you (within a meter's distance) when doing one of the following activities?" Answers were: 'always', 'often' which was followed by at least 80% of the time, ...

Awareness and purchase intention Windows Phone (OS)

12 Nov 2012 - CH21228 - Chart - Tine Niezink - Mobile

This chart shows whether Dutch consumers (15-65 yrs) are aware of and would be willing to purchase a mobile phone with the Windows operating system. Data is for June – September 2012 (n=3,886). In addition to the total, the percentages for Android, iOS, Blackberry and Symbian users are also shown. The chart shows the answer to the question: "Windows Phone is an operating system (like Android, iOS, Blackberry OS) for mobile phones and is created by Microsoft. Examples of mobile phone brands ...

Other functions used on mobile phones

09 Nov 2012 - CH21227 - Chart - Tine Niezink - Mobile

This chart shows whether and how often Dutch consumers (15-65 yrs) use the other functions on their mobile phones. Data is for October 2012 (n=2,338). The chart shows the answer to these two questions:1) "Do you use your mobile phone for one or more of the below functions (at least once a month)?" Answers included eleven functions (described below) as well as none of the above. For those who used a certain function, the second question was 2) "How often do you use your phone for these ...

Statements on security issues for mobile phone – per OS

09 Nov 2012 - CH21226 - Chart - Tine Niezink - Mobile

This chart shows the percentage of Dutch consumers (15-65 yrs) who (completely) agree with seven statements concerning mobile security. Data is for October 2012 (n=2,170). Besides the total also the percentages for Android, iOS and Blackberry users are shown. The chart is based on the question: "To what degree do you agree with the following statements? " Answers included: completely agree, agree, neither agree nor disagree, disagree, completely disagree, don't know. The don't know results ...

Statements on security issues for mobile phone

08 Nov 2012 - CH21225 - Chart - Tine Niezink - Mobile

This chart shows to what degree Dutch consumers (15-65 yrs) agree with seven statements concerning mobile security. Data is for October 2012 (n=2,170). The below chart shows the answer to the question: "To what degree do you agree with the following statements? " Answers included: completely agree, agree, neither agree nor disagree, disagree, completely disagree, don't know. The don't know results have been excluded. Source: Telecompaper Consumer Panel. The following statements are ...

Likeliness to change mobile operating system in future

06 Nov 2012 - CH21224 - Chart - Tine Niezink - Mobile

This chart shows how likely Dutch consumers (15-65 yrs) are to change OS in future, split according to their current OS and age group, based on data for October 2012 (n=1,701). The below chart shows the answers to the question: "In the previous question you answered which operating system you use on your most used mobile phone. How likely are you to use a different operating system in future (for example when purchasing a new mobile phone)?" People could answer with: very likely, likely, ...

Brand of smartphone used per age group

25 Sep 2012 - CH21223 - Chart - Tine Niezink - Mobile

This chart shows which smartphone brands Dutch consumers use per age group, shown for Q2 2011 to Q2 2012 (at least n=7,000 per quarter). The following age groups are shown: 15-19, 20-29, 30-39, 40-49, 50-64. And the following brands: Apple, Blackberry, HTC, LG, Nokia, Samsung, Sony, operator, ...

Top 3 most used streaming audio and video platforms in past six months

17 Sep 2012 - CH21222 - Chart - Ed Achterberg - Mobile

This chart shows whether Dutch consumers have used streaming video and/or audio in the past six months, split per age group and for the market. The top 3 most used audio- and video-streaming services are shown, split for age groups 15-19, 20-29, 30-39, 40-49, 50-59, 60-64, and for the Dutch Market (age 15-64). Survey was taken in May 2012 (n= ...

Consumers thoughts on leasing a handset

17 Sep 2012 - CH21221 - Chart - Ed Achterberg - Mobile

This chart shows consumer's intention to lease a mobile phone and gives insight into the reason a consumer is, or is not planning to lease a mobile phone in the near future. Since a few months, some Dutch providers no longer subsidize the handsets but offer the option to lease a mobile handset instead. In our online survey from May 2012 we asked more than 1,000 consumers: "Do you plan to lease a mobile phone in (the near) ...

Manner of purchase tablets

21 Aug 2012 - CH21220 - Chart - Esli Rutgers - Internet, Wireless

This chart shows where consumers bought their most-used tablet(s), and if it was either a gift or own purchase. The question asked was: "Where did you buy your most-used tablet, and which version did you buy?". The question was sub-divided into three options: 3G tablet without subscription, Wi-Fi tablet without subscription and tablet with subscription. The possible answers to this question were: I bought it in a store, I bought it on the internet (new), I bought it on the internet (used), I ...

Statements on effect new roaming law in Europe

21 Aug 2012 - CH21219 - Chart - Esli Rutgers - Mobile

This chart shows to which degree consumers agree with four statements concerning the proposed tariff drop for roaming in the EU. The question asked was: "From July 1 this year, the new roaming law will take effect. This law means lower prices for calling, texting and mobile internet when travelling in European Union countries. Calls will be charged a maximum 29 cents per minute, and sending a text message will cost a maximum 9 cents. For a megabyte (MB) of data, the charge will be capped at 70 ...

Channel preference when controlling personal data of mobile subscription

26 Jul 2012 - CH21218 - Chart - Marion ter Welle - Mobile

The chart shows which channels Dutch consumers prefer to use when controlling their mobile subscription's personal data. The question asked was: "Via which channel do you prefer to exercise control yourself over your mobile subscription's personal data (such as changing address or price plan)? Exercising control yourself means that no employee of your mobile provider is involved in the process. Multiple answers were allowed. Don't know answers have been excluded. The results are shown for the ...

Channel preference when contacting mobile provider's customer service

26 Jul 2012 - CH21217 - Chart - Marion ter Welle - Mobile

The chart shows which channels Dutch consumers prefer to use when contacting their provider's customer service. The question asked was: "Via which channel do you prefer to contact your mobile provider's customer service?" Multiple answers were allowed. Don't know answers have been excluded. The results are shown for the total market, per main provider as well as split by age. Source: Telecompaper Consumer Panel. The survey data is from June 2012 ...

Mobile telephony for children

29 May 2012 - CH21216 - Chart - Tim Vermeire - Mobile

The left chart shows the interest of Dutch consumers in special mobile telephone packages for children between 6-16 years old. The question asked was: "Do you think mobile telephone providers should offer special mobile phone packages for chlidren between 6-16 years old? A maximum of five answers is allowed." The answer possibilities were: Yes, if the possibility of not calling outside the bundle is offered; Yes, if the possibility of not calling outside the bundle is offered; Yes, if tips will ...






>55%
Cable's digital TV market share less than 55 percent
Netherlands  |  2014 Q3