The Net Promoter Score is a customer loyalty metric. The Net Promoter Score is obtained by asking customers a single question: 'How likely is it that you would recommend our company to a friend or colleague?'. In the research brief the NPS of the bigger telecom providers in the Netherlands, both mobile and fixed providers. Not only the NPS is shown but also the split in promoters, passively satisfied and detractors. Also portrayed is the split between the type of package: single, dual or ...
This company profile analyses Dutch cable network operator UPC Netherlands. The report contains information on UPC Netherlands' current position and strategy and focusses on the consumer activities. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of UPC Netherlands Consumer. It looks at the market in which UPC Netherlands Consumer operates as well as its competitors. Furthermore the profile ...
This company profile analyses BT Benelux, a provider of managed services and solutions for multi-site organizations in the Benelux. The report contains information on BT Benelux' current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of BT Benelux. It looks at the market in which BT Benelux operates as well as its competitors. Furthermore the profile reports on BT ...
Dutch Apps Market is a quartely report that looks at mobile apps development in the Dutch market. The report focuses on apps for communication, instant messaging and social networking. It provides insight on download behaviour during last three months, which kind of Apps are downloaded and which of the mentioned Apps are installed on smartphone. It also gives insight in actual use of mentioned Apps and appreciation from the users. Split is given for market, provider (Hi, KPN, T-Mobile, and ...
A number of IP-based voice apps are available on the market, allowing free or low-cost calls over a mobile data or Wi-Fi connection. Specific questions on the use of such apps were asked at the Telecompaper Consumer panel in January and February. It turned out that one-third of all Dutch smartphone users have a voice app installed on their phones. Over the past year the number of calls made with voice apps has increased. Voice apps are generally used on a Wi-Fi connection, and Telecompaper ...
The Dutch telecom retail market is still on the move. Operators continue to open new shops and transform shops they took over from independent retailers. Despite the take-overs the number of independent retailer shops increased again. For the future Telecompaper expects the number of operator shops to increase further, at the expense of small independent telecom retailers. Over the past two years the overall marketing spending of independent retailers decreased. However, the Dutch consumers ...
This research brief is an update of an earlier brief (graph based) on the development of mobile promotions by retailers in the Netherlands for the quarter periods Q2 2011 to Q4 2012. Information is based on findings from Telecompaper's Mobile Promotions Database, which tracks active promotions of mobile services on a weekly basis. Main findings: With the dissapearance of t for telecom as a retail chain, the combined share of the three largest retailers (Phone House, BelCompany, Telecombinatie) ...
This research brief is an update of an earlier brief on the development of mobile phone brands' exposure in promotions in the Netherlands. This brief (mainly graph based) covers the quarters Q2 2011 to Q4 2012. Information is based on findings from Telecompaper's Mobile Promotions Database, which tracks active promotions of mobile services on a weekly basis. Main finding: Samsung remained the most promoted handset brand in the Dutch mobile market and continued to increase its market share in ...
This research brief focuses on mobile promotions and mobile media spending by operator in the Netherlands. The info is shown over the past seven quarters and is based on findings from Telecompaper's Mobile Promotions Database and Mobile Media Spending Database. The first database tracks active promotions of mobile services on a weekly basis, while the Media Spending database monitors all above-the-line marketing activities of telecom providers (fixed and mobile), retailers, equipment makers, ...
LTE services are becoming a reality in the Dutch market, with nationwide coverage expected by the second half of 2014. KPN is the first to launch LTE services using lower band spectrum, with speeds up to ten times faster than current 3G networks. As operators start on their roll-outs, important questions include: what is the Dutch consumer's perception of 4G? Do they want/need faster mobile networks? Are they willing to pay more for 4G services? Will they want to purchase a new mobile phone to ...
This report analyses developments in the Dutch consumer market for consumer fixed telephony connections and revenues in the fourth quarter 2012, and compares the findings with previous quarters. The analysis is based on Telecompaper's continuous research into the development of the Dutch communication services market. The focus is on KPN as the only national fixed network operator and the VoIP services provided by cable network operators (Ziggo and UPC) and DSL network operators (Online and ...
This report analyses developments in the Dutch market for television connections as well as retail revenues in the fourth quarter of 2012, and compares the findings with results from previous quarters. The focus is on TV via cable networks (UPC Netherlands, Ziggo, Delta and Caiway), as the largest TV technology in the Netherlands; terrestrial digital TV (DVB-T), offered by KPN's Digitenne; DVB-S (satellite), offered by CanalDigitaal; IPTV via DSL networks, offered by KPN and Tele2; and ...
The report Dutch Tablet Users Q4 2012 gives detailed information on the demographics of tablet users, tablet brands, tablet features and usage, mobile data providers and subscriptions, and spending on apps. The report 'Dutch Tablet User Q4 2012' is based on a survey of around 6,600 consumers aged 12-80 during the fourth quarter by the Telecompaper Consumer ...
This report analyses developments in the Dutch market for broadband internet access, focusing on consumers, in the fourth quarter of 2012, and compares the findings with results from previous periods. The analysis is based on Telecompaper's continuous research into the development of the Dutch broadband communication services market. The focus is on cable network operators (Ziggo, UPC, Delta, Caiway) and DSL network operators (KPN, T-Mobile Online, Tele2) and FTTH connections and an estimate of ...
This latest report from Telecompaper's continued research into developments in the Dutch communication services market looks at the leading Dutch mobile network operators: KPN (including Telfort), Vodafone, T-Mobile (including Orange) including the MVNO market. It analyses fourth quarter 2012 results, both revenue and subscriber base, and compares the findings with results in the previous quarters. The report provides splits at different levels, from postpaid to prepaid but also voice and ...
The report 'Dutch Smartphone User Q4 2012' gives insight into the differences between the smartphone user and the normal phone user as well as information on the total mobile market (12-80 year-olds). ...
This company profile analyses Eurofiber, a provider of network access services, focusing on open fibre networks. The report contains information on Eurofiber's current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of Eurofiber. It looks at the market in which Eurofiber operates as well as its competitors. Furthermore the profile reports on Eurofiber's marketing ...
This company profile analyses Vodafone Consumer's activities in the Netherlands. The report contains information on Vodafone Netherlands' current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of Vodafone Consumer. It looks at the market in which Vodafone operates as well as its competitors. Furthermore the profile reports on Vodafone Consumer' marketing activities, ...
This company profile analyses Tele2 Netherlands Consumer. The report contains information on Tele2 Netherlands Consumer's current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of Tele2 Netherlands Consumer. It looks at the market in which Tele2 Netherlands Consumer operates as well as its competitors. Furthermore the profile reports on Tele2 Netherlands Consumer's ...