tp:news
tp:research
tp:events
Products
Subscriptions

Telecompaper has an extensive consumer panel with detailed information about consumer behaviour. Our Consumer panel gives you a unique insight in the behaviour and current situation of Dutch consumers and the telecom services they are using. If can help you make sound assumption about current behaviour in the markt.

Our panel gives you solid results to support your business case, and delivers you the answer much faster on usage, sales, behaviour, intentions, spending, etc.

Every month we interview at least 2,000 Dutch consumers about their telecommunications preferences, spend and channels for fixed, mobile and internet. The result are CBS stratified for age between 15 – 65, gender and geographic location.

We started with our panel in August 2007, so historic information is available. At the moment we have the results of more than 90,000 respondents in our panel. Each month at least 2,000 respondents are questioned.

 

Questions Consumer Panel

Below you can find a list of questions we asked our Consumer Panel about their use of mobile telephony, broadband connections, fixed telephony and TV. The questions seek details on their current situation, purchasing habits, usage and churn.

 

Mobile

Current  
  Do you currently use a mobile phone?
  Do you own a PDA or smartphone?
  How many mobile handsets are there within your houshold?
  What kind of mobile connection do you have for your main mobile connection?
  What kind of moible phone/PDA/smartphone/BlackBerry do you own? Multiple answers possible
  What kind of prepaid connection did you buy previously?
  What type of subscription do you have?
  Which company do you use for your mobile connection?
  Who pays the fees for your mobile connection (monthly fees, call charges)?
Sales  
  In which shop did you buy your current mobile connection (prepaid or contract)?
  What were your main reasons for choosing your current mobile provider? Multiple answers
  Where did you buy your current mobile connection (postpaid or prepaid)?
Usage  
  How many SMSs do you send a month?
  What are your average monthly mobile telephony costs? (Euro)
  Which mobile data services do you use? Multiple answers possible
Churn  
  Are you planning to buy a new mobile connection in the next six months?
  When does this subscription end?
  Which new subscription type do you prefer?
  Which subscription type do you prefer?

 

Broadband

Current  
  Do you have an internet connection at home?
  What type of internet subscription do you have at home?
  Which additional services do you take out? (Extra costs on top of standard subscription)
  Which provider do you use for your internet connection?
Sales  
  On which internet site did you buy your current subscription?
  Where/how did you buy your current internet subscription?
Usage  
  For what purpose do you use the internet? Max. 5 answers
  Have you bought anything via internet during the previous 12 months?
  Which mobile data services do you use? Multiple answers possible
  How many hours do you use the internet at home each week?
  Is this amount just for internet and telephony or does it include other services?
  What have you bought via the internet in the past 12 months? Multiple answers possible
  What is your monthly spend for internet access and services?
Churn  
  Are you planning to change your internet subscription in the next 6 months?
  What are you planning to change on your internet subscription? Multiple answers possible

 

Fixed Telephony

Current  
  Have you ever had a fixed telephony subscription?
  How many fixed phone lines/numbers do you have and use at home?
  Is this a seperate contract or was it acquired in a combination with TV or internet?
  What kind of connection do you have for fixed telephony?
  Which providers for fixed telephony do you use at home? Multiple answers possible
  Who pays for your fixed telephony connection?
  Why do you not have a fixed telephony subscription (any more)?
Sales  
  Where did you buy your current fixed telephony subscription?
Usage  
  What is your average monthly spend for fixed telephony services (excluding costs for internet access)?
Churn  
  Are you planning to change your fixed telephony subscription in the next 6 months?
  What are you planning to change on your fixed telephony subscription? Multiple answers possible

 

Television

Current  
  Do you have a television connection at home?
  Do you have additional channels on your standard television service?
  Do you subscribe to other services from your current television provider?
  How many televisions set are used every day in your household?
  What kind of connection do you have for your main TV?
  What kind of TV do you use for your main TV set?
  With Which TV provider do you have a subscription for your main TV set?
Sales  
  What were your main reasons for choosing your current TV provider? Max. 3 answers
  Where did you buy your current TV subscription?
  Who within your household decided the current television providers?
Usage  
  How much time do spend watching television per day?
Churn  
  Are you planning to change your TV subscription in the next 6 months?
  What are you planning to change on your TV subscription? Multiple answers possible

 

Research Charts

The Telecompaper Charts are based on our own consumer panel. The Charts will provide a quick overview of one subject in clear graphs. Should you want more or other information beyond our charts, our consumer panel also allows you to get answers to your specific questions. Currently, our database includes the results since August 2007 and we have the responses of more than 30,000 consumers. You can expect our first Charts in the coming weeks, so stay tuned!

 

Intention to subscribe HBO/Film1

01 May 2012 | 1 page(s) The chart illustrates the intention of Dutch consumers to subscribe pay TV services HBO and Film1. The question asked was: "Pay TV service HBO became available at Ziggo in February. You have to pay a fixed amount for the HBO package (offering known series such as Sex and the City, Entourage, Band of Brothers) alongside your standard TV package. As well as HBO there is also pay TV service Film1, which also offers films (TV Film premières, arthouse) and series. How likely are you to add HBO and/or Film1 to your TV package? If you are not a Ziggo customer, we would kindly ask you to answer the question as if HBO were also available from your TV provider." The answer options were: I have it already; very likely; likely; perhaps; unlikely; very unlikely. Don't know answers have been excluded from the graph. The results are shown per TV provider. Source: Telecompaper Consumer Panel. Results are CBS stratified for gender and age (15-65). The survey data is from March 2012 (n=1,511).

::: more info

Readers Price (EUR) Discount Total ex VAT (EUR)
1-2 295.00 - 295.00 Add to cart
3-10 515.00 - 515.00 Add to cart



Statements on changes in KPN's fixed telephony bundles

01 May 2012 | 1 page(s) This chart shows to what degree consumers agree with nine statements concerning change in KPN's fixed telephony bundles. The question asked was: "KPN has changed its unlimited call bundles for fixed telephony in February and March. The fixed monthly rate has risen by 50 percent, but customers will now also get unlimited calls to mobile numbers included in the bundle. See below a few statements on this change. Could you indicate to which degree you agree with these statements?" The possible answers were: totally agree; agree; neutral; disagree; totally disagree. The following statements were included: The change from KPN is a disguised price increase; I prefer fixed telephony bundled with other services (e.g. internet) than a separate fixed telephony; In general, I use the fixed telephone only to receive calls; At home, I use my mobile telephone more often than my fixed telephone; The change is not relevant to me, because I don't often call mobile numbers; The change in KPN's bundles is positive, because I am calling more often to mobile numbers; These kind of changes are not relevant for me, I am wondering if I should end my fixed telephony subscription; I don't use the fixed telephone to call others; I call more via VoIP services such as Skype than via fixed telephony. Those who did not have an opinion were excluded from the results. The results are shown for the total market. Source: Telecompaper Consumer Panel. Results are CBS stratified for gender and age (15-65). The survey data is from March 2012 (n=1,345).

::: more info

Readers Price (EUR) Discount Total ex VAT (EUR)
1-2 295.00 - 295.00 Add to cart
3-10 515.00 - 515.00 Add to cart



Satisfaction of various smartphone aspects

28 Mar 2012 | 1 page(s) This chart shows the satisfaction of Dutch consumers with different aspects of their most used smartphone on a scale from one to five. The question asked was: "Can you indicate to what extent you are satisfied with the following aspects of your most used handset? If you possess a normal phone, you are asked to answer not applicable for all aspects." The answer options (Totally satisfied; Satisfied; Not satisfied, not unsatified; Unsatisfied; Totally unsatisfied) have been converted to numbers (5,4,3,2,1) from which the average is calculated. Don't knows and those not owning a smartphone have been excluded. The following smartphone aspects were included: In general; Usability; Appeareance; Weight; Size; Quality screen; Touchscreen; Stand-by time; Mobile operating system; Digital camera; Sound quality; GPS connection; 3G access; Wi-Fi connection. The results are shown for the total market and for five handset brands. The handset brands shown have at least a sample size of n=60, apart from Blackberry which has at least n=40 for the touchscreen aspect. Source: Telecompaper Consumer Panel. Results are CBS stratified for gender and age (15-65). The survey data is from February 2012 (n=942).

::: more info

Readers Price (EUR) Discount Total ex VAT (EUR)
1-2 295.00 - 295.00 Add to cart
3-10 515.00 - 515.00 Add to cart



::: more charts


Customized Research

If you cannot find the answers to your question in our Charts, you can allways ask us to provide you with customised charts or queries. We are able to provide you with almost any kind of search on the result of the Consumer Panel. We can zoom in on provider level, gender, age, or any other question from the panel questions.

  • Percentage of women that has a smartphone and is using it to surf the internet?
  • Percentage of women that has a smartphone and is using it to surf the internet?
  • Do youngster spend more on their prepaid connection?
  • What mobile providers are Ziggo client using for their postpaid, or prepaid connectio?
  • Etc..

Please contact us for more information on our Consumer Panel.



Recent Research   /   Most Viewed

Twitter ::: follow Telecompaper on Twitter
Facebook ::: like Telecompaper on Facebook
LinkedIn ::: connect with Telecompaper on LinkedIn
Free Headlines ::: subscribe now