The chart illustrates the intention of Dutch consumers to subscribe pay TV services HBO and Film1. The question asked was: "Pay TV service HBO became available at Ziggo in February. You have to pay a fixed amount for the HBO package (offering known series such as Sex and the City, Entourage, Band of Brothers) alongside your standard TV package. As well as HBO there is also pay TV service Film1, which also offers films (TV Film premières, arthouse) and series. How likely are you to add HBO ...
This chart shows to what degree consumers agree with nine statements concerning change in KPN's fixed telephony bundles. The question asked was: "KPN has changed its unlimited call bundles for fixed telephony in February and March. The fixed monthly rate has risen by 50 percent, but customers will now also get unlimited calls to mobile numbers included in the bundle. See below a few statements on this change. Could you indicate to which degree you agree with these statements?" The possible ...
This chart shows the satisfaction of Dutch consumers with different aspects of their most used smartphone on a scale from one to five. The question asked was: "Can you indicate to what extent you are satisfied with the following aspects of your most used handset? If you possess a normal phone, you are asked to answer not applicable for all aspects." The answer options (Totally satisfied; Satisfied; Not satisfied, not unsatified; Unsatisfied; Totally unsatisfied) have been converted to numbers ...
The chart shows Dutch consumers' expected need for download speeds of a minimum 100 Mbps (4G) in the (near) future for mobile internet while on the move. The question asked was: "Do you expect you will need a minimum of 100 Mb/s (4G) of download speed for mobile internet while on the move in the (near) future?". The answer options were: Yes, within one year; Yes, within two years; Yes, within three years to five years; Yes, more than five years; No, I don't use mobile internet; No, I don't ...
This chart shows the satisfaction of Dutch consumers on different aspects of their most used tablet on a scale from one to five. The question asked was: "You have indicated that you own one or more tablet(s). Can you indicate to what extent you are satisfied about the following aspects of your most used tablet?" The answer options (Totally satisfied; Satisfied; Not satisfied, not unsatified; Unsatisfied; Totally unsatisfied) have been converted to numbers (5,4,3,2,1) from which the average is ...
The chart shows to which degree consumers agree with three statements concerning the dissapearance of independent telecom stores. The question asked was: "Last year independent telecom store chains Belcompany and T-for-Telecom have been taken over by respectively telecom providers Vodafone and KPN. Thereby, there are less telecom stores which sells product from several providers. Below a few statements on this. Can you indicate to which degree you agree with these statements? Also if you never ...
This chart shows the interest of Dutch consumers in creating their own package of digital TV channels. The question asked was: "At the moment TV providers offer different packages of channels from which you can choose one or several. Would you be interested in creating your own package of digital channels? You have the freedom to collect digital channels of your choice, only if they are free. You can not add paid channels like Eredivisie Live or Film 1 for free in the package of your choice. ...
The chart shows how Dutch consumers have obtained their most used handset. The question asked was: "How did you obtain your most used handset?" Consumers could choose from the following answers: Subscription/prepaid: free; Subscription/prepaid: Paid 50 EUR extra; Subscription/prepaid: Paid between 50 and 100 EUR extra; Subscription/prepaid: Paid between 100 and 200 EUR extra; Subscription/ prepaid: Paid more than 200 EUR; Bought new SIM free handset myself; Gift from ...
The chart shows the five most important reasons for Dutch consumers when choosing their most used handset. The question asked was: "Which were the five most important reasons to choose for your handset you use most? It is only concerning the handset, not the subscription or prepaid connection. A maximum of five answers is allowed". The respondents could choose from 28 answers. Don't know answers have been excluded from the graph. The results are portrayed for the total market and per handset ...
The chart shows to which degree consumers agree with six statements concerning quad-play services. The question asked was: "Some providers offer the possibility of combining the charges for your mobile phone connection with your internet, television and fixed telephone subscription. You receive only one bill for all four services (this is known as quad play). Below a few statements on this. Can you indicate to which degree you agree with these statements?" The answer possibilities were: totally ...
This chart below shows which devices in the home are connected to the internet, either via a cable or Wi-Fi. The question asked was: "You indicated that the below hardware is present in your household. Can you indicate per device if you connect it to the internet and in what way?" In the chart the answers "wired" and "own wireless network (Wi-Fi)" are combined. The answers "no use of internet" "mobile broadband"and "hotspots" are not shown as it only concerns the internet connection at home. ...
The chart shows how consumers receive their digital TV. The question asked was: "If you have digital TV at home, how do you receive digital TV?". The answer possibilities were: via a set-top box (either with or without recording function), via satellite (+ decoder) or via a CI+ module. Don't know answers have been excluded from the graph. The results are for two months in 2011, and the data for December 2011 is portrayed per digital TV provider. Source: Telecompaper Consumer Panel. Results are ...
This chart looks at Wi-Fi use by Dutch consumers outside the home. The first part of the question asked was: "Did you use Wi-Fi at other locations than your home (such as at friends or via public hotspots) in the past six months? This could be over your mobile phone, laptop, tablet, iPod, etc. Public hotspots are places with access to Wi-Fi. This can be at a hotel or restaurant or in a train." The second part of the question was: "Did you pay for the access or did you receive a password?". ...
This chart shows to which degree consumers agree with eleven statements concerning the failure of mobile internet. The question asked was: "Imagine that you cannot use mobile internet for a few days due to reasons outside your control. Below a few statements on this. Can you indicate to which degree you agree with these statements?". The answer possibilities were: totally agree; agree; neither agree, nor disagree; disagree; totally disagree. Those who did not have an opinion are excluded from ...
This chart shows consumer mobile use when abroad, including preparations taken before a trip. Do they taken action to prevent a high mobile telephony bill? The question asked was: "Which of the following steps do you take regarding mobile calling, SMS and mobile data usage when going abroad or when you are abroad? Please think of your last holiday abroad." There were fourteen actions included in the answers: Before my holiday, I make sure to add an international holiday option to my ...
This chart shows which brands of tablets are present in Dutch households. We show the number of tablets sold per brand until the end of Q3 2011. The question asked was: "Which brands of tablets do you own or are present in your household". The ten most used tablet brands are portrayed. Source: Telecompaper Consumer Panel combined with market knowledge available within Telecompaper. Results are CBS stratified for gender and age (15-65). The survey data is from July, August, September 2011 ...
This chart shows if consumers have made use of mobile number portability when they last changed from mobile telecom provider. The question asked was: "Have you made use of number portability, the last time you changed mobile telecom provider?". The results are shown per type of connection, gender and education level. Source: Telecompaper Consumer Panel. Results are CBS stratified for gender and age (15-65). The survey data is from November 2011 ...
This chart shows the willingness of consumers to change to a triple play package, if they would be offered a gift when they transfer. The question asked was: "If you have triple play, for which of the following gifts would you be prepared to subscribe to a new triple play package (internet, television and fixed telephony) from a new provider? If you have no triple play, for which of the following gifts would you be prepared to subscribe to a triple play? In order to receive the gift, you'll ...
This chart shows the cumulative distribution of mobile call durations. Source: Telecompaper Invoice Insight. Results based on more than 1.8 million calls from more than 230,000 mobile invoices from the providers KPN, Hi, Telfort, T-Mobile and Vodafone. The strong increase at 60 seconds is due to the way Telfort lists call details on its invoices. Telfort only shows the billed amount, i.e. whole minutes, of which the largest share is the first ...
This chart shows the interest of consumers in watching TV without commercials. The question asked was: "Are you interested in watching Dutch TV without commercials? If so, how much would you pay for it?". The answers consumers could choose between were: Interesting, but would not want to pay; Interesting, willing to pay 5/10/15/20 EUR extra a month; Not interesting, I like advertising; Not interesting, I do other useful things in commercial break; Not interesting, consider cancelling TV ...