Mobile services account for 56% of telecoms, TV complaints in Canada
CANADA 29 APR

Mobile services account for 56% of telecoms, TV complaints in Canada

Canada's Commission for Complaints for Telecom-television Services (CCTS) accepted 19,157 complaints from consumers about mobile, internet, phone and TV services between 01 August 2025 and 31 January 2026. This is an increase of 61 percent from 11,909 complaints in the year-earlier mid-point. Mobile services accounted for 56 percent of all complaints in this reporting period; with billing remaining the top concern for telecoms and TV customers. 

Visible launches new 5G home internet service
UNITED STATES 29 APR

Visible launches new 5G home internet service

Verizon's digital-first mobile brand Visible has launched a new 5G home internet service, which can be set up in minutes without the need for a home technician visit. The new Visible Home Internet service costs from USD 30 per month, or USD 300 per year. For a limited time, new customers can pay USD 49.00 for their first two months of service and gateway, after which they will be charged USD 30 per month. Visible customers can get unlimited mobile and home internet together for USD 55 per month.

AT&T confirms return of Small Business Contest for 2026
UNITED STATES 29 APR

AT&T confirms return of Small Business Contest for 2026

AT&T has confirmed the return of the AT&T Small Business Contest for its fourth year, with applications for the 2026 competition open from 01 May-31 July. One winner will get the top prize of USD 50,000 to invest in their company, along with access to tools/resources for small businesses. Four finalists will also get USD 5,000 each to support their business. 

Claranet Group posts record net profit of GBP 61.3 million for FY25
UNITED KINGDOM 29 APR

Claranet Group posts record net profit of GBP 61.3 million for FY25

Claranet Group, UK-based global managed services provider, has reported record net profit of GBP 61.3 million for the year to 30 June 2025, boosted by profit of GBP 91.9 million from the sale of Claranet Portugal to NOS for EUR 153 million. This compares to a net loss of GBP 13.4 million for Claranet Group in FY24. Adjusted EBITDA from continuing operations for the 12 months was GBP 53.6 million, compared to GBP 57.6 million a year earlier.

MCN Telecom revenues up 8% in 2025
RUSSIAN FEDERATION 29 APR

MCN Telecom revenues up 8% in 2025

Russian VoIP operator and cloud services provider MCN Telecom said that its revenues grew by 8 percent year-on-year in 2025, while the customer base was stable. The company did not report absolute figures. Revenues from the PBX service grew by 15 percent, and income from Telecom API services increased by around 30 percent.

Tele2 Lithuania to expand mobile coverage along Via Baltica motorway
LITHUANIA 29 APR

Tele2 Lithuania to expand mobile coverage along Via Baltica motorway

Tele2 Lithuania has started work on the expansion of its mobile network along the Via Baltica motorway. The operator plans to expand the infrastructure and, in cooperation with partners in the Baltic States, to cover the whole motorway with LTE and 5G services. Tele2 Lithuania will deploy eight new base stations along the road under the project.

Vodafone Germany expands gigabit coverage to 73% of households
GERMANY 29 APR

Vodafone Germany expands gigabit coverage to 73% of households

Vodafone Germany said it can provide giagbit-speed broadband to 73 percent of households in Germany, or a total of 29.7 million premises. This follows upgrades of its cable network and expansion of its FTTH coverage in the past year.

Vodafone Germany equips Tobi customer service bot with genAI from Google
GERMANY 29 APR

Vodafone Germany equips Tobi customer service bot with genAI from Google

Vodafone Germany announced it is equipping its chatbot Tobi with generative AI from Google. SuperTobi, as the new chatbot is called, understands customer queries in greater detail and resolves them more independently. Using generative AI, the chatbot automatically accesses Vodafone's websites and internal product information to answer inquiries. This will also help the chatbot to resolve significantly more inquiries from customers than before. Tobi communicates with around 600,000 customers every month.

Tele2 Latvia claims lead in number porting
LATVIA 29 APR

Tele2 Latvia claims lead in number porting

Tele2 Latvia said that the number customers connecting to its network over mobile number porting grew by 53 percent year-on-year in 2025. The operator said it took the lead over other Latvian mobile operators by the number of customers gained through porting. 

MTS deploys massive Wi-Fi network in Moscow
RUSSIAN FEDERATION 29 APR

MTS deploys massive Wi-Fi network in Moscow

Russian operator MTS announced plans to launch a massive public Wi-Fi network in the city of Moscow. The network will cover the area within the third transport ring.  Around 300 hotspots are already available, and the number will grow to more than 600 hotspots in May. Around 400 hotspots will be based in various outdoor locations, and more than 200 hotspots will operate in MTS shops.

Verimatrix anti-piracy revenues rise 1% in Q1
GLOBAL 29 APR

Verimatrix anti-piracy revenues rise 1% in Q1

Verimatrix released a trading update for the three months to March, marked by the sale of its XTD assets to Guardsquare. The disposal, completed in February, refocuses the company on its core anti-piracy business, which achieved a 1 percent increase in revenues to USD 10.3 million. In the context of "sustained commercial activity", particularly for its Streamkeeper offers, Verimatrix noted that limited visibility in the current market environment had weighed on some licence sales and impacted decision cycle

Goodman denied compensation for delayed connection to Dutch grid due to power constraints
NETHERLANDS 29 APR

Goodman denied compensation for delayed connection to Dutch grid due to power constraints

TenneT, the operator of the electricity grid in the Netherlands, does not have to provide the data centre developer Goodman with a connection as long as the grid capacity in the designated area is limited, a court has ruled. The decision means a business is entitled to a power connection only when there is sufficient capacity and a definitive contract is in place, reports Nu.nl. 

NETHERLANDS 29 APR

Dutch government names new CISO

​The Dutch government has a new Chief Information Security Officer (CISO), Justin Broeders from 01 June. Working from the interior ministry, he is in charge of the national government orgaisation's IT security and coordinating incidents. The role includes coordinating cooperation across departments and agencies as well as with other levels of government and international partners. He will focus on strengthening digital resilience and autonomy​. 

UNITED KINGDOM 29 APR

ProVu distributes Zyxel networking devices in the UK

ProVu Communications, UK distributor of VoIP, IP and networking solutions, has announced a partnership with broadband equipment maker Zyxel Communications. This will add a new range of plug-and-play networking devices for the SMB and end-user markets to ProVu's channel partner offering. Jeff Pitt, Regional Director, Service Provider WEU for Zyxel, said it pleased to be working with ProVu to expand access to Zyxel solutions in the UK. 

UKRAINE 29 APR

Veon and Kyivstar fulfil USD 1 bln Ukrainian investment target ahead of schedule and overshoot by 30%

Veon Group, the parent company of Ukrainian operator Kyivstar, said the two companies have fulfilled their 2023-2027 investment commitment to Ukraine ahead of schedule and exceeded their USD 1 billion pledge by 30 percent.Kyivstar's investments have focused on safeguarding and expanding Ukraine's connectivity backbone while enhancing resilience amid ongoing military conflict. The investments included continuing to expand and modernise mobile coverage, introducing Starlink Mobile direct-to-device satellite c

NETHERLANDS 29 APR

KPN acquires Sound of Data to improve customer contact offering

KPN announced the acquisition of Rotterdam-based Sound of Data in order to strengthen its product offering for the business contact centre market. The company specialises in automating customer interactions, with data-driven software also able to personalise customer contact across multiple communication channels. KPN said the new offering should help customers communicate more efficiently and consistently with clients.

GLOBAL 29 APR

Atos launches new integrated Digital Sovereignty offering

Atos Group has launched its new integrated Digital Sovereignty offering worldwide, helping customers retain control and accountability over their data, applications, infrastructure and digital operations. The Digital Sovereignty offering combines full-stack capabilities with end-to-end sovereign expertise - covering advisory and design, deployment, operations, cloud, cybersecurity, infrastructure, data platforms, AI, applications and digital workplace solutions. The offering is supported by local expertise

POLAND 29 APR

Polish ICT industry group PIIT elects management for new term

Polish ICT industry group PIIT said it has elected its management for the term of office from 2026 to 2029. Andrzej Abramczuk, representing the operator Netia, has been re-elected as chairman of the council. Artur Wiza (Asseco Poland) and Marcin Grabarczyk (NASK-PIB) have been elected as council vice-chairmen.

UNITED KINGDOM 29 APR

Slack files UK anti-trust lawsuit against Microsoft over Teams bundling

Salesforce and Slack Technologies have filed an anti-trust lawsuit in the UK against Microsoft, reports Reuters. The lawsuit, filed with London's High Court on 23 April, accuses Microsoft of anti-competitive behaviour relating to bundling of the Teams app with its Office product. They argues that this harms competition by restricting customer choice.

EUROPE 29 APR

Sopra Steria posts 3% organic revenue increase in Q1 as growth accelerates in France

IT services and consulting group Sopra Steria said that the expected rebound in its business activity delivered a 3.2 percent increase in first-quarter revenues to EUR 1.46 billion on an organic basis, following a return to growth in the last quarter of 2025 (+1.8%). This improving trend was supported by the core market of France, where revenues rose 7.2 percent to EUR 650 million, compared with a 1.6 percent rise sequentially and a 4.9 percent contraction in Q1 2025. Sopra Steria also reported "buoyant gro

POLAND 29 APR

T-Mobile Poland offers free roaming data bundle for activation by 04 May

T-Mobile Poland is running a seasonal promotion for its mobile data roaming services aimed at participants of its loyalty programme, Magenta Moments. Customers are being offered a free 1 GB bundle for use in the EU under this deal. The package is valid for 30 days from activation, which should be done by 04 May.

UNITED STATES 29 APR

Roku adds Peacock Premium Plus service to subscription offering

Roku has added NBCUniversal's Peacock Premium Plus service to its Premium Subscription offering in the US. This allows Roku customers to subscribe directly to Peacock Premium Plan through their Roku account for USD 16.99 per month or USD 169.99 a year. Through Peacock Premium Plus on The Roku Channel, Roku is also launching new features to allow viewers to pause or replay while streaming live content/events from Peacock, including sports. These are the first Cloud DVR features to be launched by Roku, with m

GLOBAL 29 APR

Gen strikes deal to bring Grok AI to consumer IT and fintech products

Gen Digital said it is teaming up with xAI to bring the Grok AI assistant and enabling technologies into its consumer platforms. The deal allows Gen's AI Foundry team to integrate Grok AI tools into multiple artificial intelligence-themed consumer offerings, starting with the Norton Neo AI Browser that launched in December 2025.

UNITED KINGDOM 29 APR

MoD signs new 10-year contract with British Forces Broadcasting Services

The UK Ministry of Defence (MoD) has agreed a new 10-year contract with British Forces Broadcasting Services (BFBS) to extend secure access to premium media for UK military personnel, at home and overseas. BFBS provides news, entertainment, sport and information services to the UK military, their families and veterans around the world. 

Just In

29 APR 16:05

Mobile services account for 56% of telecoms, TV complaints in Canada

29 APR 15:56

Visible launches new 5G home internet service

29 APR 15:50

AT&T confirms return of Small Business Contest for 2026

29 APR 15:20

Claranet Group posts record net profit of GBP 61.3 million for FY25

Commentary

20 APR 10:36

Netflix back to organic growth and doing just fine

11 FEB 12:29

Odido shareholders face tricky exit after abandoned IPO

2 FEB 13:49

KPN results show little bother from the competition

2 JAN 13:21

Open Dutch Fiber's new management team takes up turnaround challenge

Background

27 APR 14:33

Virgin Media O2: from coax to fibre and 80% coverage in 2028

26 APR 23:04

The week in telecoms: sovereign hopes take hold in Europe and Apple confirms new CEO

19 APR 23:04

The week in telecoms: SFR takover moves ahead, Amazon bags Globalstar and Netgear in favour in US

12 APR 23:28

The week in telecoms: Samsung profits soar, Netflix targets kids and telcos build defence vertical