TP:Talks - Billogram cuts customer service billing tickets by 40 percent with automated invoicing
The Swedish fintech Billogram helps telecom operators cut billing-related customer support calls by automating the invoice-to-cash process, with results of up to 40 percent fewer support tickets at some clients. In this TP:Talks episode Ed Achterberg speaks with Jonas Suijkerbuijk, CEO and founder of Billogram, about recurring payments, open banking and why the invoice is one of the most underused touchpoints in the customer journey. Billogram, founded in 2011 in Sweden, has grown into a pan-European paymen