Brazilian telecom regulator reports 7% increase in customer complaints
Anatel, Brazil's telecommunications agency, reported a 6.91 percent increase in customer complaints in 2025, with 1,354,791 grievances, ending a decline since 2019. Despite this rise, the Complaints Index per thousand subscribers (0.38%) remains the third lowest in a decade. Cancellation (+19.4%) and billing (+13.6%) issues were up, while complaints about service quality and repairs decreased by 9.3 percent.