RingCentral debuts ChatGPT plug-in and MCP connectors for enhanced LLM prompts
RingCentral, the unified communications vendor, has launched a plug-in enabling large language model access to its voice, SMS, and chat data streams. The ChatGPT plug-in enables Model Context Protocol (MCP)-driven links into Claude AI services, enhancing prompts by RingCentral clients to retrieve context around customer intent, wish lists, and purchase behaviours. Trust in AI activity is supported through a range of governance and identity-aware access controls.