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Industry Resources

The Shift to Platform-based ICT Service Provision is Underway, and Neeco is Leading the Charge

Thursday 7 January 2021 | 15:16 CET | Advertorial | provided by Neeco Global ICT Services

Over the past decade, the way products and services are sold and delivered has been steadily shifting. From music, to media, to accommodation, and transportation, the legacy models of direct ownership and distribution have been slowly losing ground to more flexible and innovative platform-based approaches. In the ICT services industry, a similar shift has been taking place, and Neeco is one of the first companies to fully transform itself to adapt to the age of platforms.

“Uber, the world’s largest taxi company, owns no vehicles. Facebook, the world’s most popular media owner, creates no content. Alibaba, the most valuable retailer, has no inventory. And Airbnb, the world’s largest accommodation provider, owns no real estate. Something interesting is happening,” wrote Tom Goodwin, an executive at the French media group Havas, in a widely-shared article in Tech Crunch in 2015. Since then, the “battle for the customer interface,” as he put it, has been waging on, as subscription-based payment models and platforms for nearly any imaginable commodity have become commonplace. 

In the ICT services environment, Neeco has been establishing itself as one of the most effective platforms for clients to utilise global ICT services and solutions. Neeco’s model is unique, because they don’t own vast amounts of resources or employ huge pools of engineers, as that would mean higher overheads and more expensive services for clients. They aren’t bogged down by aging network infrastructure that needs to be constantly upgraded to keep up with the times, as they always have access to the most up-to-date solutions available. These are huge advantages for both the company and their clients.

With the rapid rate of change in today’s ICT industry, technological and workforce demands are constantly shifting, and many technologies face uncertain futures. Rather than focusing on investing in specific technologies and gambling on their future success, Neeco has taken the approach of investing in the most consistently high-quality and reliable suppliers around the world. They have established partnerships with most of the world’s leading technology vendors, and have a vast network of local suppliers who have proven themselves to be consistently effective. This gives them unparalleled flexibility and agility to react to changing technological trends, increasingly diverse and complex workforce demands, and the dynamic geographical challenges that arise when providing global ICT services.

Neeco’s ability to react and adapt quickly has helped them to build up an extensive portfolio of high-profile clients, and other ICT service providers will most likely need to follow suit in the years to come. In a recent report, IDC predicted a massive shift in ICT supply and service provision. “By 2024, 80% of enterprises will overhaul relationships with suppliers, providers, and partners to better execute digital strategies for ubiquitous deployment of resources and for autonomous IT operations.” To respond to this massive overhaul, many ICT service providers will most likely have to follow Neeco’s lead and shift to more platform-based models, allowing them to focus their attention on the global deployment of resources and ensuring consistent service quality worldwide.

Achieving such uniform service quality across multiple regions is only possible with highly effective central coordination. By constantly evaluating the performance of local suppliers, Neeco is able to maintain a consistently up-to-date overview of their service provision capabilities around the world. Central coordination also means that clients have a single point of contact for everything, and that one company takes responsibility for all of their services. “We know that our clients need to focus as much of their attention and resources on their core businesses as possible. With Neeco as a single point of contact for all of their ICT needs, they can do exactly that. There’s no need for them to contact multiple providers in different regions or to keep track of numerous local suppliers. Neeco orchestrates everything for them, and this is one of our strongest core competencies,” explains Anna Gromilova, Business Development Manager at Neeco.

Central coordination alone is not enough for global ICT services, and Neeco’s success also heavily relies on having a comprehensive online digital interface. For this reason, they have developed ProTrack, a full-fledged cloud ERP system which serves as a one-stop platform for clients to track and monitor all of their activities and orders. From quotes, to maintenance and support, to field services and hardware distribution, as well as managed services and end customer support, clients have everything they need at their fingertips, with optional SMS and email notifications to keep them in the loop at all times.

The battle for the global ICT service provision customer interface has a clear leader. For over a decade, Neeco has been fine-tuned to address any imaginable client requirement, and is currently the most efficient global ICT service delivery platform on the market. As the ICT services industry shifts more to platform-based models, Neeco will continue to lead the charge, simplifying their clients’ lives and allowing them to concentrate on their primary business objectives.



Sponsor Details

Name    Neeco Global ICT Services
Contact    https://www.neeco.com


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Categories: General
Companies: Airbnb / Alibaba / Havas
Countries: World
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