Argentina fines Movistar ARS 185 mln for service outage

News Wireless Argentina 9 MEI 2012
Argentina fines Movistar ARS 185 mln for service outage
Argentina fined Movistar ARS 185 million (approximately EUR 32.5 million) for the service interruption that left more than 18 million customers without phone and data service for several hours on 2 April, Cinco Dias reports, citing planning minister Julio De Vido. Movistar will reimburse ARS 10 to each customer, as well as pay an additional fine of ARS 6 million (approximately EUR 1 million). According to Ceferino Namuncura, head of Argentinean telecoms regulator Comision Nacional de Comunicaciones (CNC), the service outage was caused by "a software problem".

Categories:

Mobile

Companies:

Movistar

Countries:

Argentina

Tags:

Voice services, Internet Access, Wholesale, Consumer, Legislation - Lawsuits

Related Articles

CHILE 14 DEC 2012

Movistar compensates users over internet service outage

Movistar Chile has compensated customers affected by its internet service failure between 7 and 29 November, Valor Futuro reports, citing Cristian Aninat, secretary general at Movistar Chile. "95 percent of [affected] customers have already received bill discounts", Aninat said. This represents around CLP 560 million paid by Movistar as compensation to its internet service subscribers. The broadband internet service interruption affected around 52,000 customers, or 5 percent of Movistar's broadband user bas

PERU 19 OKT 2012

Peru fines Movistar for service outages in 2009

Peruvian telecommunications regulator Osiptel has fined Movistar PEN 3.6 million (approximately USD 1.4 million) for the service interruption that left 302 communities without mobile phone service for 30 days in 2009.

ARGENTINA 5 JUL 2012

Argentina fines Personal ARS 1 mln for service outage

Argentina's Consumer Protection Secretariat has fined Telecom Argentina's mobile unit personal ARS 1 million for mobile service interruption during March and April 2010. Personal's service interruption left customers in Argentina's Salta province without phone and data service for eight hours on 13 March, Clarin reports, citing Santiago Godoy, head of the Consumer Protection Secretariat. Personal has around 700,000 active mobile lines in the Salta region. In addition to paying the ARS 1 million fine, Person

ARGENTINA 9 JUN 2012

Argentina fines Claro ARS 9.8 mln for service outage

Argentina has fined Claro ARS 9.8 million (approximately EUR 2.2 million) for the mobile service interruption on 9 May. Claro will reimburse ARS 10 to 920,000 customers, as well as pay an additional fine of ARS 586,250 to the Argentinean state.

ARGENTINA 21 MEI 2012

Argentina to implement per-second billing system

The Argentinean government will implement a per-second billing system, to substitute the current per-minute billing scheme. The new system is currently being developed by Argentinean telecom secretariat Secom and telecoms regulator National Communications Commission (CNC), local newspaper El Cronista reports, citing Namuncura, head of CNC. Additionally, users will only be charged if their call is answered. They are currently charged once they dial the number and press 'call'.

ARGENTINA 5 APR 2012

Movistar compensates users for mobile service failure

Movistar Argentina has announced that it will compensate customers affected by its mobile network failure on 2 April. Postpaid customers will receive a monthly fee discount equivalent to one billing day, while prepay users will receive one additional day for mobile voice traffic. Movistar has also announced that its customers in Argentina will be able to send free SMS during the Holy Week. Due to a software issue, Movistar's over 16 million customers were not able to access mobile voice and data services fo

ARGENTINA 4 APR 2012

Movistar Argentina faces maximum fine over network failure

The Argentine government will fine Movistar following the service interruption that left more than 16 million clients without phone and data service for several hours on 2 April. According to Ceferino Namuncura, head of Argentinean telecoms regulator Comision Nacional de Comunicaciones (CNC), the agency will "impose the highest fines" and require Telefonica to compensate consumers for the service outage. "And this is not over with a fine," he added. "Federal Planning minister Julio De Vido has asked us to l

CHILE 5 MRT 2012

Movistar to compensate users for mobile data service failure

Movistar Chile has announced that it will compensate customers affected by its mobile network failure on 29 February. Postpaid customers will receive a monthly fee discount equivalent to one billing day, while prepay users will receive one additional day for mobile data traffic. Due to a hardware issue, Movistar customers were not able to access mobile data services for a few hours after 14:30 hours on 29 February. Movistar reported that services had been fully restored by 21:00 hours.

Just In

03:24

Vodafone brings Samsung Galaxy A37 and A57 smartphones to Greece

03:12

Thailand greenlights subsea cable landing for Google's TalayLink project

02:51

4iG, Grid Telecom to deploy fibre optic link between Albania and Greece

29 APR 16:05

Mobile services account for 56% of telecoms, TV complaints in Canada

Commentary

20 APR 10:36

Netflix back to organic growth and doing just fine

11 FEB 12:29

Odido shareholders face tricky exit after abandoned IPO

2 FEB 13:49

KPN results show little bother from the competition

2 JAN 13:21

Open Dutch Fiber's new management team takes up turnaround challenge

Background

27 APR 14:33

Virgin Media O2: from coax to fibre and 80% coverage in 2028

26 APR 23:04

The week in telecoms: sovereign hopes take hold in Europe and Apple confirms new CEO

19 APR 23:04

The week in telecoms: SFR takover moves ahead, Amazon bags Globalstar and Netgear in favour in US

12 APR 23:28

The week in telecoms: Samsung profits soar, Netflix targets kids and telcos build defence vertical

Complete profile

Before downloading the whitepaper, we would like to ask you to complete your profile with company and position. After confirming you will receive the white paper.