Bharti Airtel inks helpdesk deal with IBM in Africa

News Wireless Africa 13 JUL 2011
Bharti Airtel inks helpdesk deal with IBM in Africa
Bharti Airtel awarded a 10-year contract to IBM to provide IT support for its employees across 16 African countries. IBM will provide and manage a standard operating environment, including help desk and desk side support in French and English. The consolidation of Airtel's helpdesks is expected to bring cost savings and efficiencies by streamlining the processes of addressing IT operational issues. It will also include an enhanced information enterprise security platform that further strengthens Airtel's commitment to customer data privacy. The mobile operator has already signed a number of contracts with IBM to take over IT operations in Africa.

Categories:

Mobile

Companies:

Bharti Airtel

Regions:

Africa

Tags:

Procurement & outsourcing, IT - applications, Contract & orders

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