Comcast makes Xfinity services available on Amazon.com

News Broadband United States 22 MRT 2016
Comcast makes Xfinity services available on Amazon.com
Comcast started offering Xfinity TV, internet and home phone services on Amazon.com. The new online marketplace gives end-users access to a dedicated customer service team and is another step in Comcast’s multi-year effort to transform its customer experience, the operator said.

Pricing offered on Amazon.com is identical to what is available through Comcast’s existing sales channels and customers new to Comcast can choose from more than 30 Xfinity products and services, including the company’s flagship video product, Xfinity X1.

Xfinity purchases made on Amazon are supported by a dedicated team of highly trained Comcast customer service agents who are based in Comcast’s new call centres in Spokane, Washington, and Tucson, Arizona. These agents have been specifically trained to handle all customer service interactions from sales and billing to installation and follow-up. They will work across all communications channels, including phone, email, chat, and social media.

Categories:

Fixed,  Video,  Internet

Companies:

Amazon,  Comcast

Countries:

United States

Tags:

Voice services, Launch, Portals / social media, Internet Access, Consumer

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