SNT Group confirms the signing of a contract with the French telecom operator 9 TELECOM concerning a two year cooperation in handling divers customer service activities of 9 TELECOM. 9 TELECOM is part of the LDCOM GROUP and holds a top three position in the French market for telecommunication. The agreement can be seen as the first step in the formalisation of a long term relationship in which SNT will offer its competence and international experience to 9 TELECOM. The traditional callcenter is developing more and more into a multimedia contact center where customer contacts via telephone, e-mail and internet are dealt with in an integrated approach. A good customer service is one of the mainstays of telecom based businesses. That's why 9 TELECOM will continually focus on progressive customer service. SNT France will assist 9 TELECOM in achieving its goals by offering proven customer friendly solutions.
