Finnish company Tecnotree said it has been awarded a Digital Business Support System (BSS) contract by Zain Bahrain. It will deploy its 5G-ready Digital BSS Suite 5, with products including the Customer Lifecycle Manager, Catalogue Manager, Convergent Billing System and the Tecnotree Surge Digital Accelerator Platform.
The multi-year arrangement covers deployment and the management of the Digital BSS 5 products, including commissioning, integration and support. The first phase will involve transforming the enterprise business line and the subsequent phases will cover retail and wholesale business.
The aim is to improve service to customers as well as time to market. Through a multi-speed digital architecture, the project will transform Zain's BSS infrastructure into an open ecosystem, said Tecnotree.
Ali Al-Yaham, director of technology at Zain Bahrain, said choosing Tecnotree as a partner to transform its legacy BSS infrastructure is a “significant milestone” in building a digital future. This will enable Zain to become more agile, efficient and customer-centric in a rapidly evolving telecom market, he added.
Tecnotree CEO Padma Ravichander said the partnership will enable an enhanced value proposition for Zain Bahrain customers.
