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General

Telefonica to use Huawei SmartCare SOC in service centres

Tuesday 18 April 2017 | 11:30 CET | News

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Telefonica has announced a contract to use Huawei's Smartcare SOC platform in its new dedicated Service Operation Centres (SOCs) in Argentina, Chile and Germany. By means of the SOCs, Telefonica said it will be able to use anonymous and aggregated network data to anticipate and proactively address incidents to allow for better use of services, predictive maintenance, network maintenance, network optimisation and more tailed responses to customer issues. The system will eventually be implemented in all the countries where the company operates.

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Categories: General
Companies: Huawei / Telefonica
Countries: Argentina / Chile / Germany
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