Telenor and Telefonica have signed a partnership agreement designed to help both companies support the requirements of their multinational customers (MNC), with a focus on mobile services. Under the terms of the contract, Telenor and Telefonica will support each other's MNC requirements in 22 countries. The agreement reinforces both companies' managed mobility services for multinational customers. Telefonica currently serves over 800 MNC customers through Telefonica Multinational Solutions, many of which require services in the Nordic countries. In its turn, Telenor serves a number of MNC and corporate accounts that have requirements in the countries where Telefonica operates. Telenor will support Telefonica in Norway, Sweden, and Denmark, while Telefonica will support Telenor in the 19 European and Latin American countries where it currently has mobile operations (UK, Germany, Ireland, Spain, Czech Republic, Slovakia, Mexico, Brazil, Argentina, Chile, Colombia, Venezuela, Peru, Ecuador, Uruguay, Guatemala, El Salvador, Nicaragua, Panama). The agreement defines how Telenor and Telefonica will cooperate and support each other in the multinational market, covering rules of engagement, bid management, products and services, SLAs, and operational processes and systems.
