TIM Brasil reports claim it did not cut off calls

News Wireless Brazil 12 NOV 2012
TIM Brasil reports claim it did not cut off calls
TIM Brasil has issued a statement citing two reports it commissioned to confirm that it did not deliberately cut off calls by customers in order to drive up revenue. TIM hired Ericsson and PricewaterhouseCoopers to investigate the allegations, first made in August, that the operator was deliberately dropping calls. The operator added that the reports have been sent to regulator Anatel. Ericsson's report stated that there was no evidence on the exchanges and Ericsson's Smart Grid Solutions that indicate purported or intentional forms of promoting disconnections in TIM's PMS network, adding that there was no evidence that 24 percent of calls were dropped.

Categories:

Mobile

Companies:

Anatel,  TIM Brasil

Countries:

Brazil

Tags:

Voice services, Product specifications & quality, Regulations, Network equipment, Wholesale

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