0
Wireless

Vodafone Spain rolling out WhatsApp customer service channel

Friday 23 October 2020 | 10:01 CET | News
Vodafone Spain has begun offering a customer service channel via WhatsApp, reports ADSL Zone. The company has been renewing its customer service channels for several months and is now gradually introducing the Vodafone De Tu a Tu service to customers via an app used every day by nearly 9 in 10 Spaniards aged 16 to 65. Vodafone has teamed up with longtime partner Fonetic to create an AI bot that responds to customer queries 24 hours a day.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Vodafone Spain / WhatsApp
Countries: Spain
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Vodafone Spain offers free TV pack access for Black Friday

Published 13 Nov 2020 14:45 CET | Spain
Vodafone Spain has launched a number of early Black Friday offers, covering accessories including its new Atika smart speaker as ...

Vodafone Spain offering home repair service for smartphones

Published 14 Oct 2020 09:46 CET | Spain
Vodafone Spain has launched a new home repair service for smartphones to ensure customers don't have to travel to a physical ...

Vodafone Spain, Bankia launch 5G-powered customer services trial

Published 13 Oct 2020 15:13 CET | Spain
Specifically, the partners will be piloting a video call solution with multidirectional virtual reality in an immersive 3D ...

Vodafone Spain installing Wi-Fi 6 router with new convergent packs

Published 12 Oct 2020 09:20 CET | Spain
Vodafone Spain has followed Masmovil's Yoigo brand and announced that it will begin distributing a next-generation router with ...

Vodafone Spain extends 'OneNumber' eSim service to smartwatches

Published 20 Aug 2020 13:58 CET | Spain
Vodafone Spain has extended the number of smartwatches supporting its OneNumber embedded SIM card (eSIM) service. The EUR 5 a ...

Vodafone Spain ensuring all call centre operators work from home

Published 16 Apr 2020 15:42 CET | Spain
Vodafone Spain has extended remote working to all of its customers service professionals throughout Spain while the country's ...