Amazon has announced the creation of 3,000 new virtual jobs in customer service in South Africa in 2020. The roles will range from customer service associates to technical experts who will work virtually and provide round-the-clock support to Amazon customers in North America and Europe.
The addition of 3,000 permanent and seasonal full-time positions will bring the total permanent workforce in South Africa to 7,000. Andrew Raichlin, director of Amazon Customer Service in South Africa, said the new jobs reflect Amazon's commitment to South Africa's economic development.
Candidates should have completed Matric/Grade 12/NQF Level 4 qualification or higher, have an excellent command of English and be a South African citizen. The technical positions will support customer inquiries on devices, digital and Alexa. These roles will require candidates to translate technical information and provide instructions to help Amazon customers troubleshoot issues. Applicants will also need a private, quiet workspace and an existing and dedicated internet connection, according to Amazon specifications.
