CM.com Drives Innovations in Conversational Commerce by Delivering Secure, Scalable Cloud Solutions and Advanced Agentic AI at the Netherlands Pavilion During MWC

CM.com is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Their communication solutions empower marketing, sales and customer support to automate engagement across  multiple mobile channels, blended with seamless payment capabilities via the Payment platform to drive conversion. CM.com’s HALO Agentic AI solution allows businesses to leverage advanced automation and intelligence to personalize interactions at scale, driving sales and increasing customer satisfaction.

 

CM.com helps brands to optimize their customer communication throughout the entire online journey, from the first ‘hello’ to post-purchase aftercare. Their cost-effective cloud-based software solutions excel at speed and reliability, sending messages worldwide while ensuring compliance and security with local and international guidelines. The geo-redundant, privately owned global cloud platform is directly connected to multiple carriers and operators, making it easy for their customers to scale effortlessly.

 

The Communications Platform offers all popular communication channels – including WhatsApp Business Platform, SMS, RCS for Business, and Voice – and it can be easily integrated and managed from one single interface. The platform also offers insightful analytics and comprehensible data logs, as well as an anti-fraud software called Safeguard to protect brands against messaging fraud.

 

CM.com also offers an innovative Agentic AI solution: HALO. With HALO, brands can create AI agents to independently perform tasks that typically require significant time and resources, while enhancing the customer experience. From fully handling common questions in customer service centers to providing sales support – HALO agents can do it all. And now, also voice-driven with smart AI voice agents.