During the last 20 years many telcos have chosen to shut down their email services. Norwegian company Fjordmail Technologies found its niche in helping telcos exit email, while giving users an option to continue with their email.
While ISP email was once seen as a crucial value-add service to customers, this is not the case anymore. For many telcos, offering an email service does not contribute to the income statement, instead it creates complexity for the organization and drives unwanted costs. When the user base is also declining year-by-year and the backlog of investments is piling up, many telcos eventually decide to shut down the email service.
A better alternative for the telcos and their customers
While hitting the off button on the email service can be tempting, it also comes with risks. Closing down a service that is used on a daily basis by many customers can result in brand dilution, frustrated customers, strain for customer service, and a negative focus within the organization.
As an alternative, Fjordmail offers to acquire existing email services from telcos, making sure customers can keep using their email into the future on Fjordmail’s modern email platform.
As one recent example, Telia in Finland announced its intention to discontinue the B2C email service. After a dialogue with Fjordmail, Telia chose to rather let the email service live on with new owners. After a technical migration, Fjordmail offered all email users to continue with their email on their upgraded and modern platform.
Migration and handover
Fjordmail has extensive experience with migration of email services with large volume of active users. In cases where the email service and domain name is telco-branded, Fjordmail can also rebrand email addresses to one of Fjordmail’s own brands, and still let users be able to retain all their emails.
From the time of acquisition and till final hand-over, Fjordmail’s team of experienced professionals work together with the telco to have the technical and operational migration completed as seamlessly as possible.
Curious to know more?
Reach out to Fjordmail via the form on this site: Partner with us - Fjordmail
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