This report answers the core question: To which extend do Dutch consumers use traditional and OTT services to communicate with each other?
What is it about?
The report provides insights into how people communicate, both for personal and business use. These insights are shown for different age groups and by gender. Technologies reported are fixed line calls, mobile calls, email, SMS, messaging via an app, calls via an app and video calls. We also show the use of the most common communication apps in the Netherlands.
Who should read this report?
The report offers telecom operators information about use of voice and data bundles and provides essential insights that help them understand how this will develop in the near future. Governments and regulators can use the insights to understand the extent to which the market is changing from traditional to OTT technologies.
Table of contents
- Penetration of traditional technologies
- Penetration of communication apps
- Frequency of use of traditional technologies
- Frequency of use of communication apps
- Quality of communication technologies
- Quality of communication apps
- Preferred communication
