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Algemeen

Coronacrisis versnelt de acceptatie van digitale klantenservice en eSims in de telecomsector

dinsdag 18 augustus 2020 | 15:15 CET | Auteur: Corina Schultz, Tim Wijkman | Achtergronden
Woensdag 27 januari: FTTH Masterclass. Hoor alles over de huidige stand van zaken vanuit nationaal- en internationaal perspectief, leer de glasvezelconsument kennen en krijg insights van Michael Griffioen (Sr Manager FTTH bij T-Mobile). Meer info....
Zes maanden na de uitbraak van het coronavirus, begint de telecomsector er al een beetje anders uit te zien. Veel providers melden een sterke stijging in de vraag, omdat meer mensen gedwongen worden om thuis te werken of te studeren en op zoek te gaan naar nieuwe vormen van online entertainment. Het probleem is echter: hoe bereikt en bedient u uw klanten wanneer winkels gesloten zijn en mensen zich niet kunnen verplaatsen? Het antwoord is een versnelde acceptatie van digitale klantenservice - van apps en webportals tot digitale betalingen en eSims.

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Categorieën: Algemeen
Bedrijven: Beeline / Bouygues Telecom / Du / Mobily / O2 Slovakia / Safaricom / Samsung / T-Mobile Poland / Vodafone Ukraine / YouSee / Zain
Landen: Wereld
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