0
General

A1 introduces speech recognition hotline

Thursday 18 May 2017 | 10:38 CET | News
Austrian operator A1 has introduced a new form of customer care hotline navigation. Instead of making a choice by pressing a key, the hotline menu navigation will now be based on speech recognition. Five hundred announcements have been recorded into the system and they can recognise more than 1,500 words and phrases that can identify the client's issue and offer a solution. In cases where the speech recognition system does not recognise a word, a human consultant takes over the conversation. The service hotline of A1 receives more than 20,000 calls a day.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: A1
Countries: Austria
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

A1 offers video service for home working with Eyeson

Published 18 Mar 2020 10:41 CET | Austria
Austrian operator A1 is providing a video service for professionals who work from home, in collaboration with Eyeson. Customers ...

A1 partners with Nagarro to supply smart glasses for connected workers

Published 06 Mar 2020 10:15 CET | Austria
Austrian operator A1 said that it is partnering with software development and technology consulting company Navarro to supply a ...

Swisscom introduces its own AI, chatbots in customer service centre

Published 13 Oct 2017 11:21 CET | Switzerland
Swisscom is introducing its own AI chatbots for its customer services. Pascal Jaggi, the head of Customer Care at Swisscom, has ...

A1 introduces customer service call-back feature

Published 09 Aug 2017 15:13 CET | Austria
Austrian operator A1 introduced a call-back function on its customer service line for selected requests. Since mid-July, the ...

A1 offers paid technical assistance with Helferline

Published 02 Aug 2017 09:54 CET | Austria
Austrian operator A1 extends its A1 Guru customer service with an external service in cooperation with the startup Helferline. ...

A1 wrongly charges service fee for customer advice

Published 23 May 2017 10:29 CET | Austria
Austrian operator A1 charged a senior customer a EUR 20 service fee for explaining how to print out an online invoice. ...

A1 exclusively offers BlackBerry KEYone, HTC U11

Published 17 May 2017 11:19 CET | Austria
Austrian operator A1 is introducing the smartphone BlackBerry KEYone to its range. It will be available from the end of May ...

A1 introduces concept of shops for generation 60+

Published 10 May 2017 10:30 CET | Austria
A1 Telekom Austria is introducing a new concept of shops specialising in serving the generation aged 60+. The operator has opened ...

A1 Telekom Austria enhances A1 Go! Business tariffs

Published 08 May 2017 10:12 CET | Austria
A1 Telekom Austria has introduces enhanced tariffs under the A1 Go! Business line, adding significantly more data. The tariffs ...

A1 Telekom Austria improves A1 Go! tariffs, youth tariffs

Published 04 May 2017 11:15 CET | Austria
A1 Telekom Austria is increasing the data volume in its A1 Go! smartphone tariffs, for example, by providing 24 GB instead of 20 ...

A1's Q1 revenues up 1.9 percent

Published 26 Apr 2017 10:42 CET | Austria
Austrian operator A1's total revenues in Q1 increased to EUR 643.3 million (up 1.9 percent year-on-year) on proforma basis. ...





Calendar   /   Industry Events

01 Dec Hewlett Packard Enterprise fiscal Q4
01 Dec NGON & DCI World
01 Dec 5G Italy
02 Dec FTTH Conference
02 Dec Microsoft AGM
02 Dec Telia EGM
03 Dec GCX fiscal Q2
03 Dec Marvell Technology fiscal Q3
03 Dec Liberty Latin America AGM
06 Dec Gitex Technology Week
07 Dec SIPNOC 2020
07 Dec ECOC Exhibition
07 Dec Report: Dutch Mobile Operators 2020-Q3
07 Dec Report: Dutch Broadband 2020-Q3
08 Dec WebexOne
::: More Calendar Items