ACM finds 14% of consumers have suffered bill shock

Tuesday 18 July 2017 | 11:20 CET | News
Around 14 percent of Dutch consumers have received an unexpectedly high phone bill in the past year. This is around EUR 50-85 million in unexpected costs each year, according to a blog posting by the regulator ACM ahead of the publication of a new study on 'bill shock'. The regulator found that providers may be taking advantage of consumers' inability to estimate accurately their usage. This leads some to taking a smaller package than needed, resulting in overage costs from high out-of-bundle fees. Some customers also over-estimate their usage and don't use all their package, essentially

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Categories: Mobile & Wireless
Companies: ACM
Countries: Netherlands
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