0
General

Agcom opens probe into TIM, Wind Tre client communication

Wednesday 16 May 2018 | 14:58 CET | News

Italy's communications regulator Agcom has announced the launch of an investigation into whether or not Telecom Italia (TIM) and Wind Tre followed the correct procedures in their communications with customers over billing conditions. In a statement, Agcom said it would look into whether the operators provided sufficiently transparent information via SMS or online regarding pricing and their right to cancel contracts. The regulator will decide on possible fines within 150 days.

The investigation comes after antitrust and competition watchdog AGCM fined TIM and Wind Tre a total of EUR 4.8 million and EUR 4.25 million respectively for lack of transparency and misleading advertising regarding the costs and contract terms of its fibre-optic and mobile offers.



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Agcom / Telecom Italia / TIM / Wind Tre
Countries: Italy
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Wind Tre fined EUR 4.25 mln for misleading advertising

Published 12 Apr 2018 10:06 CET | Italy
Italian antitrust and competition watchdog AGCM has fined the operator Wind Tre a total of EUR 4.25 million for misleading ...

TIM handed EUR 4.8 mln antitrust fine for fibre advertising

Published 19 Mar 2018 08:38 CET | Italy
Italian antitrust watchdog AGCM has fined Telecom Italia (TIM) a total of EUR 4.8 million for lack of transparency regarding ...

Italian operators told to refund users with free days for 28-day bills

Published 16 Mar 2018 10:32 CET | Italy
Italian communications regulator Agcom has issued separate requests to Telecom Italia (TIM), Wind Tre, Vodafone and Fastweb to ...

Agcom warns operators to heed new billing rules

Published 19 Feb 2018 09:32 CET | Italy
Italian communications regulator Agcom has issued a statement warning Telecom Italia (TIM), Wind Tre, Vodafone, Fastweb and Sky ...

Italian operators face antitrust probe over billing practices

Published 16 Feb 2018 08:41 CET | Italy
Italy's antitrust and competition authority, AGCM, has announced the launch of an investigation into possible collusion by the ...

Fastweb, Wind Tre confirm return to monthly bills

Published 26 Jan 2018 14:05 CET | Italy
Italian operators Fastweb and Wind Tre have followed rivals Telecom Italia (TIM) and Vodafone Italia in confirming the return to ...

TIM, Vodafone accused of hiking prices after dropping 28-day bills

Published 24 Jan 2018 09:44 CET | Italy
Italian consumer association UNC has accused Telecom Italia (TIM) and Vodafone Italia of applying unjustified increases to mobile ...





+4%
postpaid ARPU
Belgium  |  2017