Airtel Zambia outsources call centre ops to ISON BPO instead of Tech Mahindra

Thursday 7 June 2018 | 13:46 CET | News
Airtel Zambia has selected ISON BPO (Business Process Outsourcing) to run its call centre effective 01 July. ISON BPO is present in ten African countries including South Africa, Malawi and Tanzania. It takes over from Tech Mahindra, which has been running the network's call centre in an Airtel outsourced model since 2011. The organisation employs 12,500 people in sixteen countries, serving 400 million customers. 

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Categories: Mobile & Wireless
Companies: Airtel Zambia / Tech Mahindra
Countries: Zambia
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