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Apple may offer refund for iPhone customers who replaced battery

Wednesday 7 February 2018 | 11:50 CET | News

Apple is looking at offering customers who bought a new battery for their iPhone a refund, if they made the purchase before the company's recent price cut for new batteries. The statement was included in a letter sent to US Senator John Thune, who questioned the company about its policy of battery management for iPhones, the Washington Post reported.

The company cut the price of its battery replacements from USD 79 to USD 29 at the end of 2017, after disclosing that, in some cases, it has slowed the performance of older iPhones to prevent phone shutdowns caused by degraded batteries. 

Thune said in a statement after sharing Apple's letter that he appreciated the company's response and acknowledgment that it did not handle the situation as well as it could have. In response to a direct question on the matter from Thune, Apple said it was exploring offering a refund to customers who bought new batteries earlier. 

Congressman Greg Walden also sent a letter in January asking Apple for more information. In its response to that letter, Apple said that it may also extend the discounted battery program beyond the end of 2018.



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