Avaya Contact Centre deployed by Australian Department of Defence

Tuesday 21 August 2018 | 11:11 CET | News
Avaya was selected as the contact centre technology and services provider by the Australian Department of Defence. The five-year contract will see Defence migrate and consolidate its 14 contact centres exclusively to the Avaya omnichannel platform. The new platform will enable Defence's contact centres to be fully unified with all communications channels and associated applications. This omnichannel environment will allow Defence to expand its automation and analytics functionalities.

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Categories: Fixed
Companies: Avaya
Countries: Australia
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