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Broadband

Avaya expands AI-powered contact centre functionalities with AWS

Wednesday 13 January 2021 | 10:51 CET | News
Avaya expanded its artificial intelligence (AI)-powered customer experience functionalities for Avaya OneCloud CCaaS customers, through an extended relationship with Amazon Web Services (AWS). As an AWS Partner offering AWS Contact Center Intelligence (CCI) products, Avaya can enable customers to leverage AWS AI Services and machine learning functionalities to drive more rewarding customer and employee experiences across both voice and digital channels through natural, conversation-driven interactions powered by AI and ML. 

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Categories: Fixed
Companies: Amazon Web Services / Avaya
Countries: World
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