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General

Avaya taps Nuance to provide new conversational interfaces for AI-enhanced customer experience

Monday 1 April 2019 | 16:25 CET | News
Avaya announced the availability of new self-service automation functionalities with new conversational interfaces integrated in its Avaya IX Contact Center products. This is a result of Avaya's ongoing integration of AI functionalities with Nuance Communications, the company said. This latest integration with Nuance provides customers with additional speech enhancements, including Nuance Speech Suite 11 with Dragon Voice for conversational speech, leveraging the latest in AI-driven machine learning speech recognition functionalities.

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Categories: General
Companies: Avaya / Nuance Communications
Countries: World
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