Belgian consumer often makes wrong estimate around data consumption - Telenet study

Thursday 11 July 2019 | 14:51 CET | News
A quarter of adults and 23 percent of young people In Belgium do not correctly estimate their data consumption, a Telenet study conducted in Flanders revealed. About 30 percent of adults do not watch video via mobile data while on the move, because they do want to go through their data bundle too quickly. As a result, by the end of the month, mobile users still have about half of their bundle still available, on average. Half of the consumers are not sure how much music, video or social media can fit in a gigabyte. One in five (21%) of adults are worried that they will not make it with monthly data bundle. For young people, that level is at 45 percent.

Wi-Fi is favoured

That's why 30 percent of adults don't watch video on the road. Around 61 percent of parents even prohibit their children from watching video using mobile data. To limit data usage, many families switch over to Wi-Fi as quickly as possible. About 61 percent of adults and 88 percent of young peple say they do this.

Telenet says customers should use zero-rating apps at Free G, such as Yelo TV. Telenet also provides family subscriptions with an unlimited or very large data bundle via Wigo.

Adjustable warnings

The study showed that 18 percent of parents check the amount of mobile data used by their children at least once a week. Just over half (52%) say they would never do that. About half of the young people (47%) say that they monitor their mobile data usage themselves.

Some 63 percent of adults say they have turned on a warning system around their consumption. About 20 percent also do this for their partner and 9 percent do it for their children. Around 5 percent of respondents said they did not know that such a warning system existed.

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Categories: Mobile & Wireless
Companies: Telenet
Countries: Belgium
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