BIPT to measure operator service quality

Wednesday 15 July 2015 | 15:44 CET | News
Belgian regulator BIPT has set new quality of service parameters for fixed and mobile operators. From July 2016 it plans to publish the indicators regularly on a public website. This is expected to help end-users choose a service provider, in addition to the existing price comparison site. The nine quality parameters are expected to measure the delivery time for a connection, service reliability (coverage, downtime, download speed), and how well customer service addresses problems. 

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Categories: General
Companies: BIPT
Countries: Belgium
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