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Broadband

Bouygues Telecom taps NGData to improve customer service with tailored videos

Friday 9 November 2018 | 08:41 CET | News
French telecom operator Bouygues Telecom is using tailored videos to improve its customer service, after deploying the SmartVideo product from NGData, a start-up based in Belgium that has developed a CRM platform based on big data analytics. The aim of SmartVideo is to engage and educate end-users with video clips that are tailored to their needs, using all the available information on the customers, such as account details, subscriptions, and technical issues.

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Categories: Internet
Companies: Bouygues Telecom
Countries: France
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