Brazil operators fined BRL 22.7 mln for blocking internet

News Wireless Brazil 23 JUN 2015
Brazil operators fined BRL 22.7 mln for blocking internet
Brazilian consumer protection agency Procon-SP has fined telecommunications operators Oi, TIM, Claro and Vivo a total of BRL 22.7 million for breach of contract due to blocking mobile internet plans sold as unlimited, reports Reuters. Earlier this year, the operators decided to block mobile internet for users that fully used their franchise data, instead of slowing down the speed as previously. According to Procon-SP, operators may appeal the decision, or pay the amount with a discount, or even spread the debt out in multiple payments. Oi was fined BRL 8 million, TIM was fined BRL 6.65 million, Claro was fined BRL 4.55 million and Vivo BRL 3.55 million.

Categories:

Mobile

Companies:

Claro Brasil,  Oi,  TIM Brasil,  Vivo

Countries:

Brazil

Tags:

Data services, Regulations

Related Articles

BRAZIL 25 JAN 2016

Claro Brasil fined BRL 5 million for false advertising

Brazilian consumers association Procon has fined Claro Brasil BRL 5 million for successive blocking of mobile internet service to consumers in Fortaleza, reports O Globo. Consumers complained to the agency that they contracted mobile internet plans, sold with unlimited access by the operator, but were surprised by the block. In the process, Procon analysed the advertising material and copies of contracts and established that there was "misleading advertising" in the provision of the service, as well as unil

BRAZIL 16 JUL 2015

Brazilian operators owe BRL 381 mln to consumer association

Brazil's leading telecommunications operators owe consumers' association Procon in Sao Paulo more than reported by the institution less than a month ago, reports Telesintese. According to the latest data, the dues exceed BRL 281 million. In detail, Telefonica Vivo has a debt of BRL 182.6 million; the Claro group (Claro, Net and Embratel) BRL 99.94 million; Oi BRL 39.9 million; TIM BRL 37.3 million; GVT BRL 9.94 million; Sky Brasil BRL 6.87 million, and Nextel BRL 4.5 million.

BRAZIL 19 JUN 2015

Brazilian operators launch info campaign on mobile internet

Brazilian mobile telephony and internet providers have launched an information campaign on mobile internet plans. The campaign, in a clear and simple language, aims to increase consumer awareness of the service, including explanations of the franchise and its limits, practical examples of data consumption and factors that may increase consumption or affect the browsing speed, plus tips for improving the use of the data plan. In addition to the campaign, operators are developing a series of actions to better

BRAZIL 20 MEI 2015

Rio Court suspends internet access block decision

A Rio de Janeiro Court has suspended the injunction that prevented the mobile operators from blocking internet access after the expiry of a data franchise in the state, report UOL. The decision of Judge Nagib Slaibi Son, accepted an appeal filed by mobile telephony operator Claro. The blocking of the internet at the end of the franchise has been gradually adopted by the main operators in Brazil since the end of last year. Now, if customers want to maintain their connection to the internet, they have to cont

BRAZIL 18 MEI 2015

Brazil prepaid users migrate to Control plans - study

Brazil is experiencing a migration of the prepaid mobile base to Control plans, according to a ComTech study by Kantar Worldpanel, reported by Teletime. In December 2012, the prepaid base represented 83.3 percent of all mobile users, and this fell to 81.8 percent at the end of 2013 and 77.2 percent end-2014. According to the study, 69 percent of former prepaid customers migrated to the Control category, which is a hybrid billing method, offering a fixed monthly or weekly franchise deducted from top-up credi

BRAZIL 11 MEI 2015

Rio court prohibits mobile operators from cutting internet

A court in Rio de Janeiro upheld a request by consumers association Procon-RJ that mobile operators must maintain mobile internet access even after customers reach the end of the contracted data franchise, reports IDG. The decision is valid throughout the state of Rio de Janeiro and concerns the four major Brazilian operators: Claro, Oi, TIM and Vivo. Initiated last year, the blocking of mobile internet after the end of the contracted franchise has caused controversy in Brazil. The operators stopped reducin

Just In

15:21

Viettel's overseas revenue jumps 25% in 2025

13:28

Beltelecom sells new anti-virus pack for SMEs from Kaspersky

13:19

Former SFR director Boulay to join Arcep executive board

12:37

Vivo introduces Pay Crediario instalment plan for electronic goods purchases

Commentary

11 FEB 12:29

Odido shareholders face tricky exit after abandoned IPO

2 FEB 13:49

KPN results show little bother from the competition

2 JAN 13:21

Open Dutch Fiber's new management team takes up turnaround challenge

15 DEC 2025 13:56

Video market set for slower growth ahead

Background

29 MRT 22:46

The week in telecoms: Italy brings back PTT, US bans foreign routers and social media on trial

23 MRT 00:38

The week in telecoms: OFC and Nvidia events drive data centre networking talk, Orange debuts full French office stack

16 MRT 00:25

The week in telecoms: Pakistan ready for 5G, Google exits FTTH market and Canal Plus works on pay-TV turnaround

6 MRT 16:00

The week in telecom: MWC brings 5G advances, AI and satellite integration, plus first robot phone

Complete profile

Before downloading the whitepaper, we would like to ask you to complete your profile with company and position. After confirming you will receive the white paper.