0
Broadband

BT to pull back from customer-facing role for Openreach

Monday 28 December 2015 | 09:09 CET | News
BT will pull back from proposals to allow its Openreach wholesale subsidiary to deal directly with consumers about complaints, faults and delays, after having consulted with ISPs that use the national network, the Financial Times reports. The proposal, originally part of an "Openreach Charter" published by BT in September, would have required the approval of regulator Ofcom. BT's rivals objected to expanding Openreach's customer-facing role.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: BT / Ofcom / Openreach
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

BT CEO writes to MPs defending broadband roll-out

Published 15 Feb 2016 10:38 CET | United Kingdom
BT Group CEO Gavin Patterson has written to all 650 UK MPs warning that investment will drop if BT Openreach is broken up, ...

CWU attacks MP report calling for Openreach, BT break-up

Published 25 Jan 2016 15:08 CET | United Kingdom
UK trade union CWU has criticised a newly published MP report on Openreach. CWU deputy secretary general Andy Kerr said that the ...

MPs call for formal separation of BT, Openreach

Published 25 Jan 2016 10:56 CET | United Kingdom
Despite GBP 1.7 billion of taxpayers' money being used to subsidise the construction of UK high-speed broadband, there are still ...

Ofcom reports latest telco customer satisfaction levels

Published 19 Jan 2016 18:07 CET | United Kingdom
UK telecoms providers have maintained a level of customer service of between 67-76 percent of consumers, according to Ofcom's ...

Ofcom board names Verwaayen, Emmott as non-executive members

Published 14 Jan 2016 17:57 CET | United Kingdom
UK regulator Ofcom has appointed two new, non-executive members to its Board. Ben Verwaayen and Bill Emmott will take up their ...

BT appoints Selley as new Openreach CEO

Published 11 Jan 2016 10:49 CET | United Kingdom
BT has announced the appointment of Clive Selley as the new CEO of Openreach. He will take up this post in Q1 2016 to replace Joe ...

TalkTalk CEO criticises Openreach service charter

Published 22 Oct 2015 11:32 CET | United Kingdom
UK operator TalkTalk's CEO, Dido Harding, has criticised the Openreach Charter in which BT's infrastructure subsidiary sets out ...

BT CEO unveils vision for UK's digital future

Published 22 Sep 2015 10:58 CET | United Kingdom
BT Group CEO Gavin Patterson has unveiled the company's vision for the UK's digital future. Speaking at BT's Delivering Britain's ...

UK telcos call for radical reform of broadband market

Published 21 Sep 2015 11:04 CET | United Kingdom
The CEOs of Vodafone UK, Sky and TalkTalk have written an open letter in the Financial Times calling for radical reform of the UK ...