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BT tops Q3 pay-TV complaints - Ofcom

Wednesday 16 December 2015 | 11:03 CET | News
BT was the most complained about pay-TV provider in the UK in Q3 2015, according to Ofcom. BT pay-TV complaints increased from 11 per 100,000 customers in Q2 to 25 per 100,000 customers in Q3. The main reasons for BT complaints were fault, service and provision issues (31%); complaints handling (25%); and issues relating to billing, pricing and charges (22%). The complaint volume for TalkTalk (14 per 100,000 customers) was in line with Q2. Virgin Media's total complaint volume remained unchanged at (5 per 100,000 customers), the same as the industry average. Sky was the only provider to

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Categories: Broadcast & Satellite
Companies: BT / Sky / TalkTalk / Virgin Media
Countries: United Kingdom
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