0
Video

BT tops Q3 pay-TV complaints - Ofcom

Wednesday 16 December 2015 | 11:03 CET | News
BT was the most complained about pay-TV provider in the UK in Q3 2015, according to Ofcom. BT pay-TV complaints increased from 11 per 100,000 customers in Q2 to 25 per 100,000 customers in Q3. The main reasons for BT complaints were fault, service and provision issues (31%); complaints handling (25%); and issues relating to billing, pricing and charges (22%). The complaint volume for TalkTalk (14 per 100,000 customers) was in line with Q2. Virgin Media's total complaint volume remained unchanged at (5 per 100,000 customers), the same as the industry average. Sky was the only provider to

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Broadcast & Satellite
Companies: BT / Sky / TalkTalk / Virgin Media
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Ofcom publishes Q4 telecom, pay TV complaints report

Published 30 Mar 2016 16:10 CET | United Kingdom
UK regulator Ofcom has published its report on consumer complaints it received in the fourth quarter of 2015. While consumers ...

Ofcom appoints new member to Content Board

Published 15 Jan 2016 14:58 CET | United Kingdom
UK regulator Ofcom has appointed Robin Foster, previously an independent member of the Authority for Television On Demand (ATVOD) ...

Ofcom board names Verwaayen, Emmott as non-executive members

Published 14 Jan 2016 17:57 CET | United Kingdom
UK regulator Ofcom has appointed two new, non-executive members to its Board. Ben Verwaayen and Bill Emmott will take up their ...

TalkTalk boosts TV business with senior appointments

Published 17 Dec 2015 16:58 CET | United Kingdom
TalkTalk has boosted its TV business with two senior appointments. It has appointed Aleks Habdank, from Modern Time Group, as ...

Vodafone tops Q3 mobile complaints - Ofcom

Published 16 Dec 2015 10:58 CET | United Kingdom
Vodafone was the most complained about provider of pay-monthly mobile services in the UK in Q3 2015, according to Ofcom. Vodafone ...

EE tops Q3 fixed broadband complaints - Ofcom

Published 16 Dec 2015 10:57 CET | United Kingdom
EE was the most complained about fixed broadband provider in Q3 2015, generating 45 complaints per 100,000 customers, according ...

EE, Plusnet top landline phone complaints - Ofcom

Published 16 Dec 2015 10:46 CET | United Kingdom
The latest data from Ofcom shows that EE and Plusnet were the most complained about landline phone providers in Q3 2015, ...

Global communications revenue up 1.5% in 2014 - Ofcom

Published 10 Dec 2015 22:59 CET | United Kingdom
Global communications sector (telecoms, TV, postal and radio) revenue was GBP 1.19 trillion in 2014, up 1.5 percent from 2013, ...

UK leads in high-tech TV viewing - Ofcom

Published 10 Dec 2015 10:53 CET | United Kingdom
New research from Ofcom shows that 70 percent of UK adults (31 million) will watch TV using free-to-air catch-up services such as ...

Ofcom consults on proposed 2016/2017 Annual Plan

Published 04 Dec 2015 15:16 CET | United Kingdom
UK regulator Ofcom published its proposed 2016/17 Annual Plan for consultation. During the next financial year, Ofcom plans to ...

Ofcom delays auction of 4G spectrum released by MoD

Published 03 Dec 2015 21:33 CET | United Kingdom
UK regulator Ofcom has confirmed that it is delaying the start of an auction for 4G spectrum previously used by the Ministry of ...

Ofcom CEO warns BT of internet provision change

Published 02 Dec 2015 09:30 CET | United Kingdom
Ofcom CEO Sharon White has warned that the status quo between BT and subsidiary Openreach is unlikely to continue, BBC News ...

Superfast broadband available to 27% of UK homes - Ofcom

Published 01 Dec 2015 11:17 CET | United Kingdom
UK regulator Ofcom has published its 2015 Connected Nations report. The report shows that coverage and quality of fixed broadband ...

Children too trusting of online content - Ofcom survey

Published 20 Nov 2015 11:06 CET | United Kingdom
Children are becoming more trusting of what they see online, but sometimes lack the understanding to decide whether it is true or ...

Ofcom removes Sky Sports wholesale regulation

Published 19 Nov 2015 10:45 CET | United Kingdom
Ofcom has decided to remove the regulation requiring Sky to offer Sky Sports 1 and 2 on a wholesale basis. This 'wholesale ...





Calendar   /   Industry Events

26 Nov Telekom Malaysia Q3 2020
26 Nov Megafon Q3 2020
27 Nov Axiata Q3 2020
30 Nov Zoom Video Communications Q3 2020
30 Nov NexTV Series MENA
01 Dec Hewlett Packard Enterprise fiscal Q4
01 Dec 5G Italy
01 Dec NGON & DCI World
02 Dec FTTH Conference
02 Dec Microsoft AGM
02 Dec Telia EGM
03 Dec GCX fiscal Q2
03 Dec Marvell Technology fiscal Q3
03 Dec Liberty Latin America AGM
::: More Calendar Items