0
General

Chilean telecom complaints dip 1% in H1

Friday 23 November 2018 | 15:22 CET | News
Telecommunications accounted for 15.7 percent of all complaints lodged by Chilean consumers in the first half of 2018, behind retail (31.2%) and financial services (18.4%), according to a report from the country's telecom watchdog Subtel and consumer protection authority Sernac. The bodies received a total of 54,537 complaints over the 6-month period, down 1 percent compared to H1 2018, with mobile telephony services accounting for 40.6 percent of complaints, led by WOM, followed by fixed telephony and fixed broadband, led by Movistar, with 19.4 percent and 12.4 percent respectively.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Movistar / Subtel / WOM
Countries: Chile
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Chile's Sernac launches class action suit against VTR

Published 27 Jul 2020 11:39 CET | Chile
Chile's telecommunications watchdog Subtel announced that consumer protection authority Sernac has launched a class action ...

Chile launches telecom contract cancellation platform

Published 12 Jun 2020 11:22 CET | Chile
Chile's telecommuications watchdog Subtel has teamed up with consumer protection authority Sernac to launch a dedicated online ...

Chilean operators agree to curb unsolicited calls

Published 29 Apr 2019 11:50 CET | Chile
Chilean operators Movistar (Telefonica), Entel, Claro (America Movil), VTR and Grupo GTD have signed a commitment via mobile ...

Chilean operators ordered to return 700MHz spectrum

Published 27 Jun 2018 11:45 CET | Chile
Chile's supreme court has ordered the operators Movistar (Telefonica), Claro (America Movil) and Entel to return the spectrum ...

Telecom tops Chilean consumer complaints

Published 01 Feb 2018 12:03 CET | Chile
Telecommunications accounted for 19 percent of all complaints lodged by Chilean consumers in the first half of 2017, ahead of ...

Chilean ISPs ordered to deliver promised speeds

Published 20 Oct 2017 10:49 CET | Chile
Chile's Chamber of Deputies has finally approved a bill designed to ensure that the country's ISPs deliver the speeds promised to ...

Chile introduces compatibility labels for mobile devices

Published 13 Mar 2017 11:22 CET | Chile
Chilean operators are now required to include labels on the packaging of mobile devices informing consumers of compatibility ...





Calendar   /   Industry Events

21 Apr Ericsson Q1 2021
21 Apr Vivendi Q1 2021
21 Apr Orange Belgium Q1 2021
21 Apr Comcast Q1 2021
21 Apr Verizon Q1 2021
21 Apr Rogers Communications Q1 2021
21 Apr HKBN H1 results
21 Apr Crown Castle Q1 2021
21 Apr Netgear Q1 2021
21 Apr Elisa Q1 2021
21 Apr Proximus AGM
22 Apr Tele2 Q1 2021
22 Apr Orange Q1 2021
22 Apr Intel Q1 2021
22 Apr VeriSign Q1 2021
22 Apr Snap Q1 2021
22 Apr Nordic Entertainment (NENT) Q1
22 Apr AT&T Q1 2021
22 Apr FCC meeting
23 Apr Telia Q1 2021
25 Apr Vodafone Qatar Q1 2021
26 Apr SBA Communications Q1 2021
27 Apr Alphabet Q1 2021
27 Apr Siminn Q1 2021
27 Apr Juniper Networks Q1 2021
27 Apr AudioCodes Q1 2021
27 Apr Mediaset FY results
27 Apr Sequans Q1 2021
27 Apr Corning Q1 2021
27 Apr Calix Q1 2021
::: More Calendar Items