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China's Ucloud, Avaya release CCaaS platform

Friday 4 November 2016 | 07:51 CET | News

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Avaya, a provider of enterprise communication software, systems and services, and Chinese independent public cloud provider Ucloud announced the launch of 'A Cloud,' a Contact Center-as-a-Service (CCaaS) platform. The platform allows customers to deploy contact centre operations in the cloud, helping businesses align their customer experience transformation to China's "Internet+" era. In related news, Thai cement company Siam Cement Group (SCG) expanded its contact centre capabilities with Avaya's customer engagement products.

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Categories: Fixed / Internet
Companies: Avaya
Countries: Asia / China / Thailand
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