0
Broadband

Citizens Advice warns of weaker broadband compensation scheme

Monday 21 August 2017 | 10:46 CET | News
Always wanted to know everything about the Dutch Telecoms market? Then the online Masterclass Introduction Dutch Telecom market is for you! Please enroll here!
The Citizens Advice agency in the UK is calling on regulator Ofcom to keep its proposed automatic compensation scheme mandatory. Research by the agency found that UK consumers with broadband and fixed-line phone problems are likely to be at least GBP 52 million worse off under a compensation scheme proposed by telecoms providers compared to one proposed by Ofcom. 

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed / Internet
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Openreach, UK ISPs agree automatic compensation deal

Published 12 Dec 2018 20:30 CET | United Kingdom
Openreach is understood to have reached an agreement with five major UK ISPs on automatic compensation payments for broadband ...

UK unbundled lines reach 9.99 million at end June - OTA

Published 05 Jul 2018 12:08 CET | United Kingdom
The latest update from the Office of the Telecoms Adjudicator (OTA) shows that the number of unbundled lines in the UK reached ...

UK ISPs still failing to provide adequate speed information - Which?

Published 23 Mar 2018 10:48 CET | United Kingdom
New research from UK consumer group Which? shows that broadband providers are failing to provide customers with adequate speed ...

Majority of Brits face broadband service issues - survey

Published 26 Jan 2018 13:30 CET | United Kingdom
New research from Citizens Advice revealed that six out of 10 broadband consumers in the UK experienced slow service or had their ...

UK landline, broadband customers to get automatic compensation

Published 10 Nov 2017 11:14 CET | United Kingdom
UK regulator Ofcom has confirmed that broadband and landline customers will now get automatic compensation from their providers ...

Ofcom publishes additional BT wholesale services consultations

Published 15 Sep 2017 10:39 CET | United Kingdom
UK regulator Ofcom has published two further consultations as part of its Wholesale Local Access (WLA) and Narrowband market ...

Third of Brits face broadband delays when moving house - survey

Published 01 Sep 2017 09:52 CET | United Kingdom
New research from Citizens Advice shows that more than one third of Brits moving home suffer unexpected delays in getting their ...

Ofcom extends wholesale call termination review

Published 23 Aug 2017 10:08 CET | United Kingdom
UK regulator Ofcom has published a new consultation as part of its Narrowband Market Review. This new consultation invites ...

UK MPs recommend compensation for poor broadband speeds

Published 31 Jul 2017 10:40 CET | United Kingdom
The British Infrastructure Group of MPs (BIG) has published a new report into broadband customer services in the UK. The ...

TalkTalk accused of blocking industry compensation scheme

Published 17 Apr 2017 15:14 CET | United Kingdom
TalkTalk has been accused of obstructing broadband industry attempts to introduce automatic compensation for poor service. John ...

Ofcom wants automatic compensation for poor service

Published 24 Mar 2017 09:13 CET | United Kingdom
Ofcom wants providers to automatically compensate their subscriber for moments when service is poor. The UK regulator has ...

Citizens Advice calls for compensation for broadband delays

Published 05 Dec 2016 09:36 CET | United Kingdom
The UK consumer rights group Citizens Advice said that broadband customers should receive automatic compensation for any delays ...





Calendar   /   Industry Events

19 Oct Grameenphone Q3 2020
19 Oct Logitech Q2
19 Oct Berec stakeholder forum
19 Oct Capacity Europe 2020
20 Oct A1 Telekom Austria Group Q3 2020
20 Oct Tele2 Q3 2020
20 Oct Snap Q3
20 Oct America Movil Q3 2020
20 Oct Calix Q3
20 Oct Netflix Q3 2020
20 Oct 6G Symposium
21 Oct Telia Q3 2020
21 Oct DNA Q3 2020
21 Oct Ericsson Q3 2020
21 Oct Telenor Q3 2020
21 Oct Netgear Q3 2020
21 Oct Crown Castle Q3
21 Oct Verizon Q3 2020
22 Oct STMicroelectronics Q3 2020
22 Oct VeriSign Q3 2020
22 Oct AT&T Q3 2020
22 Oct Rogers Q3 2020
22 Oct Limelight Networks Q3 2020
22 Oct Nordic Entertainment Q3 2020
22 Oct Intel Q3 2020
22 Oct Verimatrix Q3 2020
22 Oct Econocom Q3 2020
23 Oct Doro Q3 2020
23 Oct Orange Belgium Q3 2020
23 Oct Airtel Africa H1 results
::: More Calendar Items