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Wireless

Claro tops Peru customer response ranking

Friday 10 September 2021 | 12:10 CET | News
Peruvian telecom regulator Osiptel has announced the results of its first report into the performance of operators when responding to customer claims in the mobile telephony segment. The watchdog considered six separate indicators, including the number of claims and their early settlement, issuing what will be a semi-annual evaluation into the performance of processes put into place by operators. Osiptel said it was disappointed to find that no operators managed to reach the expected level of 75 points, urging them to optimise their response capabilities in the claims resolution process to

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Categories: Mobile & Wireless
Companies: America Movil / Bitel Peru / Claro Peru / Entel Peru / Movistar Peru / Osiptel / Telefonica
Countries: Peru
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