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Coax to meet with Ziggo over TV problems

Thursday 23 April 2015 | 13:11 CET | News
The consumer interest group Coax is compiling an inventory of complaints from Ziggo customers since the cable operator's merger with UPC and the resulting problems with TV and internet services. Coax said it will meet with Ziggo management 19 May to discuss resolving the problems, and interested consumers can contact Coax before then with any questions. Coax already has an agreement with Ziggo that any complaints received over the Coax platform are resolved within three working days, Totaal TV reports. The Dutch consumers union reported earlier this month that almost a quarter of Ziggo

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Categories: Broadcast & Satellite
Companies: Ziggo
Countries: Netherlands
::: add a comment

Comments

This problem is all of Ziggos own making. THEY chose to have the BBC 1 Khz in the band width occupied by Genaration 4 mobile phone. More sensible would have been to follow what their own engineers were telling them - put a hardly viewed TV station such as frysian today in this band width. But thye MD? did not want to listen. Then we had the self denial - your equipment etc until after 4 phone calls it is clear that cube pictures after a chan ge of band are caused by just that. The only compensation that Ziggo have offered is 5m free cable. Sorry - first of all I need more cable than that. Second, and more important, my apartment does not ressemble a temporary TV station on election night - my cables are concealed behind the skirting board so to replace them will take a day of a carpenters time. Lastly a knowledgeable engineer from Ziggo suggested I buy a 'verstaeker' (signal booster). I NEED to be reimbursed for these costs plus time off work to wait for the Ziggo engineer, phoning them etc. I have had to act because Ziggo do not want to. The staff of Ziggo appear to me ton be very customer focusssed. they are dismayed that Ziggo, through one persons incompetence, now risks losing about 300,000 customers. Surley Ziggo are in breach of contract - they are not supplying a service of merchantable quality and fit for purpose (in the UK this is sections 14(1) and 14 (2) of 1897 Sale of Goods Act. In Holland customers seem to have limited if any rights.
Mike Moulder @ 4/5/2015 - 13:32


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