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General

Comptel, Salesforce team up on customer engagement

Wednesday 1 March 2017 | 09:12 CET | News
Comptel and Salesforce announced at Mobile World Congress the launch of a new platform called Next Best Engagement, designed to help communications service providers recommend, predict and automate real-time decisions for the most suitable customer care actions. The platform is powered by Comptel's Fastermind and will be available to operators who are using Salesforce's marketing, service or sales clouds to recommend and trigger actions to enable more personalised marketing and sales opportunities and more responsive customer care. The software will enable operators to significantly increase

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Categories: General
Companies: Comptel / Salesforce
Countries: World
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