0
Wireless

Consumer group wants phone insurance regulation

Thursday 20 December 2012 | 09:12 CET | News
French consumer association UFC-Que Choisir has criticised the country's mobile phone insurance offered by operators after an investigation prompted by numerous complaints it received. The group is advising customers to think before signing-up for insurance and for the government regulate more closely. Consumers are paying at least twice as much as they should, said UFC president Alain Bazot.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Mobile & Wireless
Companies: Bouygues Telecom / Carrefour / Fnac / Orange Business France / Phone House / SFR
Countries: France
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

UFC-Que Choisir sees spike in SFR consumer complaints

Published 16 Feb 2016 08:31 CET | France
French consumer protection association UFC Que Choisir has revealed that it has seen a spike in the number of complaints from SFR ...

Telecom complaints decline in France in 2013

Published 06 Apr 2014 20:38 CET | France
France's electronic communication mediator received 20,483 requests to intercede in disputes with operators in 2013, opened 8,998 ...

UFC tests 4G in Paris, sues operators for misleading adverts

Published 06 Nov 2013 08:47 CET | France
French consumer association UFC-Que Choisir has published a report demonstrating the wide divergence between mobile operators' ...

UFC-Que Chosir wants clearer contracts from social networks

Published 28 Jun 2013 08:34 CET | France
French consumer association UFC-Que Choisir has put social networks on notice to change their use contracts or face legal action ...

French telecom ombudsman complaints up 30%

Published 25 Jun 2013 09:49 CET | France
Marie-Louise Desgrange, France's telecom ombudsman (mediateur) since the end of February, told regulator Arcep that complaints ...

French bill makes it easier to cancel phone insurance

Published 14 Jun 2013 12:42 CET | France
France's parliamentary consumer affairs committee has passed an amendment to the Hamon Bill for consumer protection that would ...

Assurance Smartphone adds policies for handsets, tablets

Published 05 Apr 2013 10:11 CET | France
French online insurer Assurance Smartphone has introduced a fully comprehensive insurance policy for mobile phones and tablets ...

French consumer group CLVC sues ten mobile operators

Published 07 Jan 2013 22:45 CET | France
French consumer association CLVC has filed a lawsuit against ten mobile operators for placing abusive clauses in their contracts. ...

Phone loan providers face regulatory constraints

Published 20 Sep 2012 09:17 CET | France
France's low-cost operator Free Mobile and others' Sim-only services faced significant regulatory constraints when they decided ...

Bouygues Entreprises offers insurance for mobiles

Published 03 Jul 2012 09:58 CET | France
French operator Bouygues Telecom Entreprises has introduced a range of insurance plans for mobile devices in partnership with ...

UFC sues operators over advertising, abusive contract terms

Published 21 Jun 2012 10:11 CET | France
French consumer association UFC-Que Choisir has filed a lawsuit against Numericable for misleading advertising and has sued ten ...

Nokia launches insure your phone for the holidays promotion

Published 29 Jun 2011 09:18 CET | France
Nokia France has launched the second edition of its "Nokia assure vos vacances" phone insurance marketing drive as people are ...

Orange France launches fixed plans with Mondial Assistance

Published 13 Dec 2010 09:47 CET | France
Orange France has launched the 'Optimales Services' range of fixed line telephony plans in partnership with travel insurance and ...