Consumer Reports withdraws recommendation for Microsoft Surface on high breakage rates

Friday 11 August 2017 | 09:11 CET | News

Microsoft's Surface tablets and laptops are no longer recommended by Consumer Reports, a top consumer affairs group in the US. The group said its research found that that 25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership. As a result, it no longer provides a 'recommended' label for the Microsoft Surface Book and Surface Tablet.

Given Microsoft's relatively recent entry on the hardware market, this is the first year Consumer Reports has enough data to predict the reliability of the company's laptops. The research, based on user surveys, found that the estimated breakage for the company's products was higher than among other brands. 

Microsoft disagreed with the report, saying its "real-world return and support rates for past models differ significantly from Consumer Reports’ breakage predictability". The company added that the report did not take into account the successive improvements in each generation of the Surface devices and its own services found very low incidences of service problems and high levels of customer satisfaction. 


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