0
Broadband

Consumers union says problems continuing at Online

Friday 18 November 2016 | 10:45 CET | News
The Dutch consumers union said it's still receiving a high number of complaints about the ISP Online.nl, with over 200 already this month on its site klachtenkompas.nl. Complaints include poor service, with internet, phone or TV dropping out for days or unstable for weeks, as well as customers offered higher internet speeds that aren't actually available in their area. Customers are also upset about the recent price increases and long waiting times for customer service. Online previously promised to improve its services by 05 November. Given the continued problems, the Consumentenbond

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Internet
Companies: ACM / Consumentenbond / Online
Countries: Netherlands
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Online.nl improves customer service availability

Published 15 Feb 2017 12:15 CET | Netherlands
Dutch ISP Online.nl has implemented a number of improvements in its customer service availability. Since mid-February customers ...

Consumentenbond: nog steeds problemen bij Online

Published 18 Nov 2016 10:13 CET | Netherlands | Update: 18 Nov 2016 13:01 CET
De Consumentenbond stelt dat er sprake is van een grote hoeveelheid meldingen over vaste aanbieder Online.nl, met meer dan 200 ...

Dutch ISP Online suffers service disruption

Published 28 Oct 2016 11:18 CET | Netherlands
The Dutch ISP Online is suffering from disruptions to its internet services. On its website, the company said it was aware of the ...

ACM plans talk with Online.nl

Published 14 Mar 2016 09:34 CET | Netherlands
Dutch regulator ACM said it expects a "good talk" with Online.nl should help resolve the problems at the ISP. This follows calls ...

Consumentenbond calls for ACM action against Online.nl

Published 10 Mar 2016 16:59 CET | Netherlands
The Consumentenbond has called on the regulator ACM to take action against ISP Online.nl for not delivering TV and and internet ...

Consumers union recommends against ISP Online

Published 23 Nov 2015 15:50 CET | Netherlands
The Dutch consumers union has cut its advice for the ISP Online to negative in its latest Provider Monitor. The Consumentenbond ...