Consumers union says problems continuing at Online

Friday 18 November 2016 | 10:45 CET | News
The Dutch consumers union said it's still receiving a high number of complaints about the ISP Online.nl, with over 200 already this month on its site klachtenkompas.nl. Complaints include poor service, with internet, phone or TV dropping out for days or unstable for weeks, as well as customers offered higher internet speeds that aren't actually available in their area. Customers are also upset about the recent price increases and long waiting times for customer service. Online previously promised to improve its services by 05 November. Given the continued problems, the Consumentenbond

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Categories: Internet
Companies: ACM / Consumentenbond / Online
Countries: Netherlands
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