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Delta informed users too late about content changes

Wednesday 10 May 2017 | 09:42 CET | News
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Dutch ISP hasn't sufficiently informed its customers about the cancellation of a number of TV channels. According to the Dutch Consumer Association: " Delta notified its customers too late about the changes and didn't explicitly mention that they could therefore cancel their subscription without fee". The Consumer Association has notified the regulator ACM. In May 2017 Delta cancelled a number of channels, such as TLC, Discovery and Eurosport. Customers were only told two days before the changes were implemented. According to the Telecom Law providers have to notify these changes a month in

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Categories: Broadcast & Satellite
Companies: Consumentenbond / Delta
Countries: Netherlands
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