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General

Dutch consumer org calls for customer compensation rules

Friday 6 April 2012 | 10:48 CET | News
The Dutch ministery for economic affairs, agriculture and innovations should soon put forth a motion on compensation during telecom network failures, consumer organisation Consumentenbond said. Legislation would create clarity for consumers and eliminate arbitrary compensation after telecom failures. Consumers often get nothing after a failure or a compensation in kind; due to the lack of legislation, they do not know what they are entitled to. The Consumentenbond started called for legislation on the matter following the major Blackberry network failure in October 2011. A few weeks later,

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Categories: General
Companies: Consumentenbond / Ministerie van EL&I
Countries: Netherlands
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