Dutch more satisfied with mobile coverage indoors

Wednesday 16 May 2018 | 17:34 CET | News
Independent network tests from, among others, P3 and Open Signal, show that Dutch mobile networks have for years been among the best in the world in terms of coverage, quality, capacity and speed. All four Dutch mobile networks have an outdoor coverage of between 90 and 98 percent of the Dutch land area.

Despite the high quality and good coverage of these mobile networks in the Netherlands, there are occasional complaints about their indoor coverage. Buildings and other obstacles can block the signal of a mobile network, making reception at home or office buildings sometimes poor. Research by the Telecompaper Consumer Insights panel shows fewer dissatisfied and more satisfied people regarding indoor coverage.

Dutch people increasingly positive about indoor coverage

Between November 2014 and April of this year, the number of Dutch people indicating that they were satisfied to very satisfied with the indoor coverage of their mobile network increased by 5 percentage points to 88 percent. The number of Dutch people who were dissatisfied to very dissatisfied meanwhile halved to 3 percent in April from 6 percent in November 2014.

Lower frequencies, new smartphones and VoWiFi paying off

The fact that Dutch people experience better indoor coverage is due to a combination of factors. Providers now use low frequencies for 4G networks on a large scale. Also, in the period under study, many Dutch people had bought a suitable smartphone to take full advantage of 4G networks. Providers now also use techniques such as Voice over Wi-Fi (VoWiFi) to solve any indoor coverage problems. Thanks to VoWiFi, a smartphone automatically switches to an available Wi-Fi network during a telephone conversation if coverage of the mobile network is insufficient. This system prevents dropped calls.

Tele2 Netherlands still needs to catch up

The number of Dutch people indicating that they were satisfied to very satisfied with the indoor coverage of the mobile network that they use, was roughly at 88 percent for all of the country’s main four providers. That said, Tele2 NL customers expressed dissatisfaction twice as much as the other three, who each had 3 percent of unhappy users. Independent P3 network benchmarks showed that Tele2 NL is currently the fourth player on the Dutch market in terms of coverage.

Since early May, Tele2 NL has been partly compensating for its indoor coverage problems by using VoWiFi. This means that the number of Tele2 NL customers who are now dissatisfied with their indoor coverage is expected to decrease over the coming period. The implementation of VoWiFi at Tele2 NL took place after the Telecompaper study: the effects are not yet reflected in the figures.

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Categories: Mobile & Wireless
Companies: KPN / Tele2 Netherlands / Telecompaper / T-Mobile Netherlands / VodafoneZiggo
Countries: Netherlands
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